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HomeMy WebLinkAbout4.D.1. Approval of Revised Job Description for Community Service Officer Consent Business 4. D. 1. SHAKOPEE TO: Mayor and City Council Mark McNeill, City Administrator FROM: Kris Wilson, Assistant City Administrator DATE: 04/02/2013 SUBJECT: Approval of Revised Job Description for Community Service Officer (E) Action Sought The Council is asked to approved a revised job description for the position of Community Service Officer. Background The Police Department currently has one, full -time Community Service Officer. Anticipating a likely vacancy in this position over the coming year, the Police Civil Service Commission has reviewed the position description and given an updated version the required two readings. The primary change is to the minimum requirements for the position. Currently, applicants must be working toward or possess post - secondary education in the field of law enforcement, criminal justice or a closely related field. The updated position description leaves this as one possible route for meeting the minimum requirements but also adds an alternative route, which is to have two years of work experience in a position requiring strong organization, documentation and customer service skills. The goal of this change is to broaden the potential applicant pool beyond just those who seek to one day become licensed police officers and to allow the City to consider other applicants who may possess the necessary skills and experience and may remain in the position longer. We currently experience a very high turn-over rate in the CSO position as individuals move on to licensed police officer positions as soon as they are able. With the CSO position performing a large share of the City's code enforcement efforts, Chief Tate believes there will be a benefit to having greater longevity in the role rather than retraining someone to perform these duties on an almost annual basis. Budget Impact This action has no budget impact. The proposed changes will not alter the pay grade for the position. Relationship to Vision This item relates to Goal E: Deliver effective and efficient public services with a staff of well - trained, caring and professional employees. Requested Action The Council is asked to approve the attached job description for the position of Community Service Officer, which makes changes to the minimum requirements for the position. Attachments: Revised CSO Job Description CITY OF SHAKOPEE POSITION DESCRIPTION POSITION TITLE: Community Service Officer DEPARTMENT: Police EMPLOYMENT STATUS: Full - Time, Non - Exempt ACCOUNTABLE TO: Investigations Sergeant POSITION SUMMARY A non -sworn position working primarily in the areas of code enforcement, animal control, and lost or abandon property. Provides back -up to Police Receptionist, assists records unit with data entry and supports the work of licensed Police Officers as directed. ESSENTIAL POSITION FUNCTIONS • Conducts code enforcement activity under the direction of the Investigations Sergeant; addressing quality of life issues such as overgrown weeds, abandoned or junk vehicles, litter on residential property, etc. • Determines the need for and arranges intervention by the City's Animal Control service. • Investigates animal bite complaints, prepares animal bite reports and properly quarantines all impounded animals. • Conducts parking enforcement activities. • Assists patrol officers with traffic and crowd control as required. • Responds to calls for service not requiring a sworn police officer. • Maintains inventory of recovered bicycles, arranges for return to owners or disposal consistent with City policy. • Picks -up abandoned property. • Responsible for delivery and pick -up of a variety of documents, packages and police vehicles. • Assists records unit with data entry and retrieval. • Serves as a back -up to the Police Receptionist, providing customer service in- person and over - the -phone to members of the public and visitors to the police department. • Performs other related duties as apparent or assigned. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED • Ability to learn, understand and explain to others a wide variety of City ordinances and policies. • Ability to communicate ideas and explanations clearly in English, both orally and in writing. • Knowledge of and ability to operate common office equipment including personal computers, fax machines and copiers. • Ability to use Word and Excel, and to learn records management system for data entry and retrieval purposes. • Ability to work professionally with other employees and to deal with the public in a friendly, tactful manner. • Ability to maintain confidentiality of Police Department information. • Ability to administer basic first aid. • Ability to learn the geography of Shakopee, including the location of important buildings and the street system. PHYSICAL DEMANDS • Ability to sit and stand for long periods of time. • Ability to walk on all types of terrain. • Ability to be cardiovascularly fit as situations require. • Ability to have grip strength to handle equipment. • Ability to drive a car at normal speed. • Ability to balance self while handling weighted equipment. • Ability to lift or carry equipment from floor to overhead. • Ability to kneel /crouch balanced without support. • Ability to crawl on hands and knees. • Ability to push /pull objects using total body movements. • Ability to walk long distances. • Ability to hear within normal hearing range and comprehend to follow directions. • Ability to have good visual acuity to read gauges. • Ability to lift in excess of 50 pounds. ENVIRONMENTAL CONDITIONS • Exposure to seasonal weather conditions for extended periods of time. • Exposure to blood borne pathogens. • Exposure to chemical agents. • Exposure to communicable disease. • Exposure to hazardous materials, odors /toxic fumes, wet/damp /slippery surfaces and lung or skin irritants. • Work around noise. • Work around moving objects and people. MINIMUM QUALIFICATIONS • High School Diploma or General Education Degree (GED). • Two years of work experience in a position requiring strong organization, documentation and customer service skills. One year of post - secondary education in Law Enforcement, Criminal Justice,or other closely related field may be substituted for each year of experience required. • Valid Driver's License. DESIRABLE QUALIFICATIONS • Associate's Degree from an accredited college, university or technical school. • Fluency in a second language, in addition to English, that has a recognized presence in the community (Spanish, Russian, Hmong, etc.) • Prior work experience involving code, regulation or licensing enforcement. Commission Chair Commission Secretary Date