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HomeMy WebLinkAbout5.D.1. Approval of Job Description for Technology Support Assistant and adjustment to Communications Coordinator position Consent Business 5. D. 1. SHAKOPEE TO: Mayor and City Council FROM: Kris Wilson, Assistant City Administrator DATE: 11/17/2015 SUBJECT: Approval of Job Description for Technology Support Assistant and Adjustment to Communications Coordinator position (E) Action Sought The Council is asked to adopt the attached position description for the position of Technology Support Assistant, authorize placement of the position of Grade 5 of the City's Non-Union Pay Plan, and authorize the reclassification of the Communications Coordinator position to Grade 7 of the City's Non-Union Pay Plan. Background The full-time staff position of Telecommunications Coordinator is currently vacant following the recent resignation of employee John Peterson. This position was created ten years ago at a time when the City had a Telecommunications Advisory Commission (TAC) and operated a Public Access channel and studio, in addition to the Government Access Channel. In recent years, the public access studio has been closed and both the public access channel and the TAC have been discontinued. As a result, Mr. Peterson was managing the operation of the Government Access Channel, creating original video programs, and using his remaining time assisting with a variety of IT tasks. Following Mr. Peterson's resignation, staff reviewed the position and the needs of the City and is recommending that the position be replaced with a new position titled Technology Support Assistant, which would be one pay grade lower than the old Telecommunications Coordinator position, and would report to the IT Director. It is also recommended that management of the Government Access Channel be transferred to the Communications Coordinator, who will receive technical support from the IT staff. Lastly, it is recommended that a portion of the salary savings from the old position be utilized to move the Communications Coordinator position up a pay grade. This is warranted by the increasing responsibilities of the Communications Coordinator position, which include, but are not limited to, taking on the responsibility of managing the Government Access Channel. While originally more of a technical writing position, the Communications Coordinator role has evolved into a more strategic one that reports directly to the City Administrator. Budget Impact Replacing the Grade 6 Telecommunications Coordinator position with a Grade 5 Technology Support Assistant and reclassifying the Communications Coordinator from Grade 6 to Grade 7 can both be accomplished within the funds originally allocated for the Telecommunications Coordinator position. Requested Action The Council is asked to adopt the attached position description for the position of Technology Support Assistant, authorize placement of the position of Grade 5 of the City's Non-Union Pay Plan, and authorize the reclassification of the Communications Coordinator position to Grade 7 of the City's Non-Union Pay Plan. Attachments: Technology Support Asst. Job Description City of Shakopee POSITION DESCRIPTION TITLE: Technology Support Assistant DEPARTMENT: Administration REPORTS TO: IT Director STATUS: Full-Time,Non-Exempt PAY GRADE: 5 APPROVED: SUMMARY An entry-level position responsible for providing Tier 1 Help Desk support and assisting with the effective and efficient operation of the IT Division. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides Tier 1 Help Desk support to network users; including password resets,printer assignments,and basic troubleshooting. Responds to helpdesk tickets as able and escalates tickets as appropriate. Manages City-issued cell phones, including additions, deletions and changes. Arranges for scheduled upgrades and repair and/or replacement of lost or damaged phones. Provides support for users of the City's audio-visual equipment and assists employees with teleconferencing and presentation systems as needed. Assists IT staff with purchasing tasks, such as collecting and organizing quotes, purchase orders, packing slips and invoices. Maintains accurate records of the city's IT-related service agreements, contracts and warranties. Plans and prepares for their renewal as directed. Maintains an accurate and organized inventory of deployed hardware and on-hand replacement parts and equipment,such as extra monitors,keyboards, cables and adaptors. Ensures proper recycling and disposal of surplus IT equipment in accordance with City policy. Provides assistance in the research,planning and implementation of new hardware and software. Performs other related duties as apparent or assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED • Excellent organization skills. • Working knowledge of the configuration,set-up and operation of modern office hardware,including desktop,laptop and tablet computers, as well as printers, copiers and scanners. • In depth knowledge of the installation,configuration and general use of the Microsoft Office suite of software programs and the ability to acquire an understanding of the numerous specialty software programs used by various City departments. • Ability to communicate effectively in English,both orally and in writing. • Ability to write reports,memos and business correspondence using proper spelling, grammar and punctuation. • Ability to read,analyze and interpret technical documents such as operating and maintenance instructions,and procedure manuals. • Ability to respond to questions and effectively present technical information to fellow City employees with a widely varying degree of technical knowledge. • Ability to define problems,collect data, establish facts,and draw valid conclusions. • Ability to interpret and carry out instructions provided in written,oral,diagram or schedule form. • Ability to maintain a high level of integrity and ethical performance at all times. • Ability to maintain confidentiality of a wide variety of information to which the position provides access(personnel data,law enforcement data,etc.)and to exercise appropriate judgment in the release or presentation of information. • Ability to establish and maintain positive,professional working relationships with co-workers, supervisors and a wide range of City employees. • Ability to prioritize and schedule work effectively,work independently and manage multiple projects or tasks at a time. QUALIFICATIONS Minimum Qualifications Post-secondary education or professional certification in an IT-related field or equivalent work experience in a network environment. Ability to pass a comprehensive background check; covering criminal, financial, educational,employment and personal history. Valid driver's license. Desirable Qualifications Knowledge of audio/visual and/or video production equipment. Associate's degree in desktop support, network administration or a closely related field from an accredited college or technical school. PHYSICAL DEMANDS&WORKING CONDITIONS While performing the duties of this job,the employee is regularly required to sit, stand and move about the office;use hands to finger,handle or feel objects,tools or controls;bend,crawl and twist; and reach with hands and arms. The employees is required to speak,hear and see in order to share information, receive instructions, and complete tasks using a computer screen. The employee must be able to lift and/or move up to 50 pounds. The work environment varies and includes standard office settings,with moderate levels of noise generated by conversations,phones and other office equipment; server rooms,with significant electronic equipment generating heat and noise; and various other environments where City computer equipment is housed,operated or installed, including the mechanic's shop,ice arena,outdoor pool and inside and around emergency vehicles.