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HomeMy WebLinkAbout4.D.1. Updated Position Description for IT Specialist Consent Business 4. D. 1. SHAKOPEE TO: Mayor and City Council FROM: Kris Wilson, Assistant City Administrator DATE: 10/06/2015 SUBJECT: Updated Position Description for IT Specialist (E) Action Sought The Council is asked to approve the attached position description for the position of IT Specialist. Background The City currently has one IT Specialist who provides direct user support to the City's 140-plus employees in all seven departments. Based on the recommendations of the recently completed IT strategic plan, the 2015 budget provided for creation of a second IT Specialist position to divide the workload and allow for a more pro-active approach to IT services. As is customary at the beginning of any hiring process, the existing position description was reviewed and the attached updates are brought forward for Council approval. Budget Impact The approval of a revised position description has no budgetary impact. Funding for the addition of a second IT Specialist was included in the adopted budget for 2015. Relationship to Vision This is a housekeeping item. (F) Requested Action The Council is asked to approve the attached position description for the position of IT Specialist. Attachments: IT Specialist Position Description City of Shakopee POSITION DESCRIPTION TITLE: Information Technology(IT) Specialist DEPARTMENT: Administration REPORTS TO: IT Director ..,• . .... , . STATUS: Full-Time,Exempt PAY GRADE: 6 APPROVED: SUMMARY Provides direct user support and technical assistance to employees in multiple seven City departments. Includes installing and supporting a wide variety of hardware and software,setting up network accounts, I assisting with IT projects and initiatives, and generally ensuring that the city's computer system(s) operate effectively and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES Responds to telephone calls, email and personal requests for technical support. Identifies,researches and resolves user problems related to hardware and software. Installs and sets up computer hardware, including PCs,network printers and other peripheral equipment. Installs and configures new software releases, system upgrades, and evaluates and installs patches. Manages and utilizes help desk and PC imagining software. Responsible for maintaining inventory of computer equipment and supplies and managing PC replacement schedule. Responsible for purchasing hardware and software, according to PC replacement schedule and the needs of individual departments. I Assists with the administration of Microsoft Windows Servers in a VMWare environment.IT Provides training to individuals and small groups to ensure the efficient use of hardware and software. Assists in maintaining VOIP phone system and setting up new users. Provides assistance in the research,planning and implementation of new hardware and software. Provides off-hour computer support as needed due to planned or unplanned system outages. Performs other related duties as apparent or assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED • In depth knowledge of the configuration, set-up and operation of modern office hardware, including desktop, laptop and tablet computers, as well as printers, copiers and scanners. • In depth knowledge of the installation,configuration and general use of the Microsoft Office suite of software programs and the ability to acquire an understanding of the numerous specialty software programs used by various City departments. • Ability to communicate effectively in English,both orally and in writing. • Ability to write reports,memos and business correspondence using proper spelling, grammar and punctuation. • Ability to read, analyze and interpret technical documents such as operating and maintenance instructions,and procedure manuals. • Ability to respond to questions and effectively present technical information to fellow City employees with a widely varying degree of technical knowledge. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret and carry out instructions provided in written,oral, diagram or schedule form. • Ability to maintain a high level of integrity and ethical performance at all times. • Ability to maintain confidentiality of a wide variety of information to which the position provides access(personnel data,law enforcement data,etc.) and to exercise appropriate judgment in the release or presentation of information. • Ability to establish and maintain positive,professional working relationships with co-workers, supervisors and a wide range of City employees. • Ability to prioritize and schedule work effectively,work independently and manage multiple projects or tasks at a time. QUALIFICATIONS Minimum Qualifications Post-secondary education in desktop support,network administration or a closely related field from an accredited college or technical school plus two-years of related experience supporting multiple users and installing and setting up hardware and software in a network environment. Ability to pass a comprehensive background check; covering criminal, financial, educational, employment and personal history. Valid driver's license also required. Desirable Qualifications Associate's degree in desktop support,network administration or a closely related field from an accredited college or technical school. Microsoft.Networking,VMWare, Security or CompTIA certification. MCSA Certification(Microsoft Certified Solutions Associate). PHYSICAL DEMANDS&WORKING CONDITIONS While performing the duties of this job,the employee is regularly required to sit, stand and move about the office;use hands to fmger,handle or feel objects, tools or controls;bend, crawl and twist; and reach with hands and arms. The employees is required to speak,hear and see in order to share information, receive instructions,and complete tasks using a computer screen. The employee must be able to lift and/or move up to 50 pounds. The work environment varies and includes standard office settings, with moderate levels of noise generated by conversations,phones and other office equipment; server rooms,with significant electronic equipment generating heat and noise; and various other environments where City computer equipment is housed, operated or installed, including the mechanic's shop, ice arena, outdoor pool and inside and around emergency vehicles. The employee is occasionally required to work outside in a variety of seasonal weather conditions to service the City's mobile devices in the field.