HomeMy WebLinkAbout15.F.9. New Phone System-Police & Library
IS: F. rr.
City of Shakopee
Memorandum CONSENT
TO: Mayor & City Council
Mark McNeill, City Administrator
FROM: Tracy Schaefer, Assistant to the City Administrator
Kim Henke, IT Coordinator
SUBJECT: New Phone System - Police & Library Buildings
MEETING DATE: July 1, 2003
Introduction
The City Council is asked to authorize seeking Requests for Proposals (RFP) for a new
phone system for the library and police buildings.
Background
Attached is an RFP that outlines the specific requirements, which are necessary for a new
police and library phone system utilizing Voice Over IP (VOIP) technologies. VOIP
technologies will utilize the new INET, rather than traditional phone lines. This will
allow the city to save money and the ability to take advantage of new technologies to
better serve our customers.
A technology committee has worked with employees from each department to ensure that
the new phone system meets citywide needs. This committee also toured other city
facilities that are currently utilizing this VOIP technology and attended presentations by
different vendors to become more familiar with the phone systems.
New phone systems have to be purchased for the new library and police department
buildings, regardless ofthe phone system selected. Existing library and police
department phone systems are no longer supported for maintenance and repair.
RFPs are to be returned to the City by July 9th. It is expected that the Council will be
asked to award the contract for the new phone system at the July 15th Council meeting.
Budget Impact
Telecommunications Commission supports moving forward with this new project and has
allocated $50,000 from the 2003 Telecommunications Fund and funds for 2004 to
complete the phone upgrade to the other city buildings. $15,000 was also allocated in the
police department building fund for a new phone system.
Action Requested
Authorize the advertisement for the Requests for Proposals (RFP) for the new library and
police building phone systems.
1
REQUEST FOR PROPOSAL
For
Voice Over IP Communications System
City of Shakopee
(By Invitation Only)
Proposal Due Date
July 9, 2003
11 :00 A.M.
City of Shakopee VOIP Proposal Page 1
TABLE OF CONTENTS
1 Instructions to Participants.......................................................................................... 3
2 Overview..................................................................................................................... 3
3 Proposed System ...... .... .......... ......... ...... ........... .......... .................. ....................... ..... .,. 4
4 System Architecture.................................................................................................... 4
5 Hardware Configuration.............................. ............................................................... 5
6 Advanced Routing Features ... ......... .......... ......... ........... ........ ... ............. ....... ......... ...... 5
7 E-911 Services............................................................................................................ 5
8 System Cabling........................................................................................................... 6
9 System Software................... ............... ........... .................. ............ .............. ....... ......... 6
10 System Reliability................................................................................................... 7
11 Station Hardware .................................................................................................... 7
12 System/Station Features.......................................................................................... 8
13 System Administration... ......... ................... .............. ...... ............ ...... ............. ..... ... 10
14 System Monitoring and Diagnostics ................................................. .................... 10
15 System Reporting and Call Detail Reporting........................................................ 10
16 Call Processing Applications ...... ................... ....................................................... 10
17 Voice Mail System................................................................................................ 11
18 Unified Messaging................................................................................................ 16
19 Other equipment requirements......... ............. .................. .......... ...... ...................... 16
20 Maintenance and Warranty..... ............... ................ .......... .................. ........... ..... ... 16
21 Repair Response.......... ....... .... ..... .......... ......... .............. ..... ..... ................ ............... 17
22 Proposed System Configuration and Pricing ........................................................ 17
(
City of Shakopee VOIP Proposal Page 2
1 Instructions to Participants
1.1 Vendors will be evaluated based on a predetermined set of criteria. The City's
VOIP evaluation team will assess the qualifications of firms based on their
proposals and past experience.
1.2 The City reserves the right to interview representatives of firms, request documents
as needed, and review the quality of similar services provided to other clients in
order to determine which firm will be awarded the contract.
1.3 Before being considered for the award of contract, firms may be required to show
evidence ofthe necessary experience, facilities, equipment, ability, and financial
resources to perform the work in a satisfactory manner and within the time
stipulated. The City of Shako pee shall make the final determination as to the firm's
ability to provide the desired services.
1.4 The City reserves the right to award the contract to the vendor of whom they
choose and determine who is in their best interest. Further, the City reserves the
right to accept or reject any or all proposals. Lowest pricing may not be the
determining factor for vendor selection
1.5 Quoted pricing shall include all delivery and handling charges.
1.6 No contract shall be awarded except to responsible firms capable of providing the
highest quality of services.
1.7 Proposals are due on Wednesday July 9, at 11:00 A.M. Please answer the
questions directly as asked. Provide your responses electronically within the
format of this RFP, to khenke@ci.shakopee.mn.us. Three (3) hard copies are also
required and are to be delivered to the following address: City of Shakopee, Attn:
Kim Henke, IT Coordinator, 129 Holmes Street South, Shakopee, MN 55379.
1.8 The contact for this RFP is Kim Henke, IT Coordinator,
khenke@ci.shakopee.mn.us. Questions regarding this RFP will only be accepted
through email.
1.9 Please provide contact information for the three companies or municipalities for
which you have installed a VOIP system.
1.10 A proposal may not be modified or withdrawn after the due date. A proposal may
be withdrawn prior to the due date with a written request by the proposal signer.
2 Overview
2.1 The City of Shakopee is currently building a new Police Department facility and a
new Library, and will be implementing a new VOIP system to service those
locations.
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2.1.1 The Police Department currently has ten (10) Centrex lines that it will be moving
to the new location. At a later date, these lines will be replaced by a PR!. There
are approximately 40 employees requiring voice mail. Most employees will share
a phone set, so are requiring about 25 phone sets. There is a need for several
wall-mounted phones.
2.1.2 The Library currently has two (2) Centrex lines that will be moved to their new
location. Five (5) employees will require voice mail, and six (6) phone sets will
be required at this location. A cordless phone is required for this location.
2.2 This system must support current operations and must be able to expand
incrementally, and at a justifiable cost, to meet future needs including the eventual
replacement of existing, aged equipment at other City facilities as well as future
technology requirements such as Digital Video Recording, Wireless and Call
Recording.
3 Proposed System
3.1 Provide a brief description ofthe system hardware and software. Include model
names and version numbers of all relevant components, including operating system
names and version numbers. Please include a diagram of the hardware.
3.2 Provide a brief description of the voice mail system. Include names and version
numbers of all relevant components.
4 System Architecture
4.1 Provide a brief description of your system architecture
4.2 How does your recommended intelligent network infrastructure support end-to-end
QoS? In a converged network supporting voice, broadcast video, H.323 video, and
data, how are QoS issues resolved?
4.3 How do LAN switches recognize voice traffic to guarantee QoS?
4.4 Does your system support VLAN and VLAN tagging?
4.5 Explain what methods the system supports to provide power to IP phones over the
Ethernet. Can the network automatically detect the presence of the IP phones? If
so, how is this done, and what are the benefits ofthis feature? Does the system
meet the 802.3af standard?
4.6 Can your system be a DHCP server? Can this ability be turned off? Can you use
Static IP Addressing?
4.7 Can IP phones share existing Ethernet ports with data services. Do they have a
layer 2 10/1 00 switch built in?
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5 Hardware Configuration
5.1 What standard components are included on the call-processing platform? What
components are optional?
5.2 What is the maximum capacity of the recommended IP communication system?
Provide a description of how scalability is achieved. For example, describe what is
required to scale from 100 users to 1,000 users.
5.3 What is the maximum number of simultaneous conversations supported by the
proposed solution? Is the system non-blocking for voice calls?
5.4 Describe all the trunk protocols / types the vendor can provide to support
connectivity to legacy TDM equipment, and the Public Switched Telephone
Network (PSTN). Be sure to include a description ofthe options for analog station
and digital trunk connectivity.
5.5 The City plans to move it's existing Centrex lines to the Police Department
building initially, and then will implement a PRI at a later date. What, if any,
equipment will need to be added? What equipment will no longer be needed?
6 Advanced Routing Features
6.1 Fully describe your advanced routing features. Please include a discussion on the
following applications:
. What is the number of Trunk Groups available?
. Can a trunk be in more than one group?
. How many route choices are available?
. Can routes be selected based upon time of day? Day of week? Explain
. Does this system support the use of authorization codes by individuals?
6.2 Does your system support IP trunking interfaces? What is the maximum number of
IP trunk calls supported between any two sites? What is the maximum number of
IP trunk calls supported by the system?
7 E-911 Services
7.1 If emergency 911 municipal services are mandated for commercial systems, is your
recommended system in compliance today? If not, what plans are in place to make
it compliant?
7.2 Identify the system's ability to redirect callers who dial "911" or "9+911" to a
predetermined location; i.e., security desk, operator's console, etc.
City of Shakopee VOIP Proposal Page 5
8 System Cabling
8.1 How many pairs of wires are needed to support the specified instruments, terminals
and consoles?
8.2 Identify and describe the distance limitations and wire gauge limitations to your
station equipment, consoles, administrative terminals.
8.3 Our new facilities will be wired with Category 6 cable. Describe your system's
ability to utilize this cable as well as Category 3 and Category 5 cable.
9 System Software
9.1 Which software package is being proposed? Please provide the release and
version.
9.2 Is this the most recent release of software? When is the next software release due?
9.3 How does your company provide future software releases? How often are software
upgrades performed? What is the cost, if any, for such upgrades?
9.4 Describe the video conferencing capabilities ofthe recommended solution.
9.5 What Telephony Application Programming Interface (TAP I) applications do you
support or currently offer?
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10 System Reliability
10.1 How does the system provide for fault tolerance for 1) each location and 2) loss of
W AN connectivity? Identify the components that can be duplicated in your
system. Describe the system's redundancy/resilience capability.
10.2 Explain what happens if a controller is lost in a redundant/resilient system design.
How much 'down time' is incurred?
10.3 Describe the UPS back-up requirements for the proposed system.
10.4 Describe the system backup and restore procedures.
11 Station Hardware
11.1 The City of Shakopee requires: PC-based attendant consoles (accommodating
limited space availability), cordless phones, and desktop and wall phones. Other
desirable phones would include video, internet access and PDA integration.
Provide a detailed description, features list, and diagram of every IP telephone
available with the proposed system.
11.2 Does the system support Infrared ports on IP telephones? What features are
available?
11.3 What options are available to provide in-line power? Is this a proprietary solution?
11.4 Do you offer an IP soft phone? If yes, please describe in detail.
11.5 Are shared extensions supported on the IP phones? Can multiple voice mail
message waiting lights be programmed on the phone? If all of IP phones cannot
support this, please indicate which ones can. Explain how these work in a call
coverage application.
11.6 Can multiple attendant consoles exist on the same system? If so, please describe.
11.7 Does the station equipment provide the following features?
Feature Yes No Optional
Audio Volume Adjustment
Auto Echo Cancellation
Call Forward Busv (Internal/External)
Call Forward No Answer
(Internal/External)
Call Forward All Calls
Call Forward External
Call Hold / Release
Call Transfer
Call Park
Distinctive Ringing (internal vs. external)
Distinctive Ring Pitch
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Do Not Disturb
Extension Call Pickup
Group Call Pickup
Call Waiting
Calling Line ill (extension and name)
8 - Party Conference Calling
Last Number Redial
Meet Me Conference (multicast)
Multiple Appearances of an Extension
Overhead Paging (all call and zone paging)
Paging Through Teleohone (Intercom)
Prime Line Select
Automatic Ring-down
Multiple Message Waiting
Day !Night 1/ Nil!ht 2 Service
Privacy
Ringer Pitch Adiust
Ringer Volume Adiust
Shared Extensions on Multiple Phones
Single Button Call Retrieve
Speakerphone Mute
Station Speed Dialing
System Speed Dialing
Trunk-to-Trunk Transfer
Video
Others
12 System/Station Features
12.1 In the following table, indicate the features included with the system specified.
Note any feature that is optional or results in additional charges.
Feature Yes No Optional
Attendant Console
Automated Call-by-Call Bandwidth Selection
Automatic Call Distribution
Scheduled Phone Moves
Call Detail Reporting
ACD Chat
Direct Inward Dialing
Direct Outward Dialing
Event Logging and Renorts
Event Viewer Interface
External SMDR mterface
File Transfer
RAS Sunnort
IP Phones Set IP Precedence Bit
IP Routable
IP-based Integrated Messaging
Number Portability
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Performance Monitor mterface
PRI Protocol Support
(NI-2 and EuroISDN)
Redundancy
Remote Process Control
System Events on Windows NT Event Viewer
TAPI2.1
Toll and Nuisance Number Restrictions
Tone on Hold
Visual Message Displays
W eb- Administration
Web Documentation
LDAP
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13 System Administration
13.1 Describe the system administration tool(s) available.
13.2 Is the administration tool accessible from any workstation on the LAN/W AN?
14 System Monitoring and Diagnostics
14.1 What types of diagnostic tools are available? Can diagnostics be remotely
accessed? Does the system have an event log? Are the system's diagnostic tools
SNMP compliant?
14.2 Can administrators see and access any alarms or alerts on the system from remote
terminals, either within the same building or from another location?
14.3 Describe the system monitoring report(s) available. Ifmonitoring reports are not
supported with the current recommended product, state when they will be available
in a released product, and what the expected limitations of these reports will be at
that time.
14.4 Describe the system alarms and alarm notification available.
15 System Reporting and Call Detail Reporting
15.1 What reporting tools\functions are included with the system?
15.2 What is the format ofthe Call Detail Reporting (CDR) records?
15.3 What is the format ofthe output for your CDR? Can they be exported to an
external application for analysis?
16 Call Processing Applications
16.1 Please state the capabilities of the recommended system to support remote workers
and telecommuters and how these features will support staff that work remotely.
16.2 Does the recommended solution support "twinning" of an employee's set, in order
to provide "One Number" access to employees who travel or work outside ofthe
office? If so, please describe how this feature can / would work in the
recommended environment.
16.3 Please state the capabilities and limitations of the conferencing feature in the
recommended solution. Include the total number of calls supported by the
conference feature, and the number of external calls that can participate in a single
conference.
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16.4 Does the recommended solution have its own music-on-hold capabilities? Does the
recommended solution have information-on-hold capabilities? Please indicate the
system's ability to provide information-on-hold mixed with music on hold.
16.5 Does your system support connectivity of a LAN/WAN based Video Recording
system for security purposes? Please describe.
16.6 Please describe your system's ability to record all or some of the conversations in
the system for retrieval immediately or at a later date. Please describe in detail any
optional capabilities of the recommended solution.
16.7 Describe your system's ability to record all or some of the conversations in the
system for retrieval immediately or at a later date.
16.8 Does your system support connectivity of a LAN/WAN based Video Recording
system for security purposes? Please describe in detail. How is the information
stored and received?
16.9 Describe any optional capabilities of the proposed solution.
17 V oice Mail System
17.1 Provide a brief description of the voice mail system. fuclude names and version
numbers of all relevant components.
17.2 Check YES or NO if the following items are available with the current
recommendation. Answer NO to indicate partial compliance. Answer OPTIONAL
ifthe item is available, but only at an additional charge.
17.2.1 System Parameters
Can an incoming caller: Yes No Ootional
Transfer to another extension or to the operator for further
assistance after leaving a message?
Easily access a company directory?
Receive options to hold for the person they're calling, leave a
message, or choose to redirect their call?
Are the following parameters available? Yes No Ootional
Individual distribution lists
Time warning when annroaching message-recording limits
Unlimited voice message length
Limited voice message length
Can the number of messages left per user differ per mailbox
Send-only and Receive-only mailboxes
Are the system prompts single digits
Are the system oromot di{!its modifiable
Can the followinll; parameters be varied by Class of Service? Yes No Optional
Ability to record a personal name or message on a user's
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mailbox
Ability of user to vary length of security password
Number of user changeable group lists allowed
Access to system-wide broadcast distribution lists with at
least 10 lists of 20 names each
Number of guest mailboxes allowed
Notification of message via user outcall or pager access
Are different greetings available for mailbox full?
Can a Holiday schedule be set-up automatically by date
setting?
17.2.2 Message Creation
Can the user: Yes No Optional
Pause while creating a message
Review, re-record, delete or add to a message before sending
Soecifv multiole destinations for a message
Assign a name to their group code list
Add, delete, change or scan a group code list
Future delivery of messages
Make changes remotely
Verification Yes No Optional
Assign a name to their group code list
Can a user add, delete, change or scan a group code list?
17.2.3 Reviewing Messages
Message Oueues Yes No Ootional
Are saved messages stored separately from new messages?
Does a digit have to be dialed between each message when
listening to a messal!e?
Does the system inform the user of the number of new and
saved messages?
Are new and saved messages played on a first-in/out basis?
Does the system provide a date and time stamp?
Does the date and time stamp automatically play?
Can a user control the followinl!? Yes No Ootional
Skip to next message
Cancel review of messages
Replay entire message
Skip backward or forward while listening to message
Mark message 'urgent' for oriority delivery
Prohibit forwarding of message to other users
Message Renly and Redirection Yes No Optional
Can a reply be sent to originator with a single command?
Can the user be transferred directly to the sender's
City of Shakopee VOIP Proposal Page 12
extension?
Can an introduction be attached to the forwarded copy of the
message?
Does the system verify the name of the person receiving the
copied message?
17.2.4 System Capabilities
Outcall Yes No Ontional
Can the user request the system to notify them that a new
message has been received?
Can the user designate the times of the outcalls?
Are there a maximum number of outcall attempts?
Can the calls for a user be batched before calling user?
To what destinations will the system outcall?
Prompts Yes No Optional
Can the user override prompts and greeting by entering a
command?
Is help provided via a prompt for invalid entries?
Will a prompt let the caller know when they are reaching the
time limit of the user's mailbox?
Can the user create an extended absence announcement and
prevent callers from leaving a message?
Mailbox Security Yes No Optional
Can the user select and change their password at any time?
Does the system administrator have access to security
passwords?
Can the system administrator erase passwords without
affecting the messages in the mailbox?
Does the system disconnect a caller after 3 invalid attempts to
enter a mailbox ill and password?
System Administration and SecurItY Yes No Optional
Is a password required to log onto the system?
Does the system require a separate password to remotely
access maintenance and administration levels?
Are menu driven screens available to the administrator?
Can the administrator delete messages?
Can the administrator retrieve messages?
Is there a system calendar/clock that can be set for time
changes weekendlholiday schedules?
Maximum day's messages are stored before being purged?
Can the voice mail restrict outgoing calls by restricting trunk
access codes?
Reports Yes No Optional
Can reports be automatically scheduled and printed?
Is there a report that shows "not listened to" and saved
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messages?
Does the system provide statistics, such as calls/hour,
messages/hour, port status, drive status/utilization?
Are there statistics by individual mailbox and or
departments?
Do system reports track invalid attempts to enter a mailbox
ill and password?
Canreportsbeexnorted?
Can reports be minted on any network printer?
Please include a small samole.
17.2.5 Automated Attendant
Call Routing Yes No Optional
Can the svstem plav separate greetings per trunk group?
How many greetings may be recorded?
Does the system have automatic time of day and day of year
prompt changes?
Can the callers press a single digit for call routing menus?
Can the customers record their own greetings?
Can an extension number be entered at the greeting prompt?
Can the caller override greeting prompts?
Is there a company directory?
Are there levels of menus available?
Verbal Bulletin Board Yes No Optional
Can all broadcast messages be updated from any mailbox?
Can access to change broadcast messages be password
protected?
Are broadcast mailboxes configured to accept messages?
Can incoming callers transfer to an extension?
Telephone Answering Yes No Optional
Can the caller choose to leave a voice message or dial 0 for
the onerator?
Can the caller leave a message directly in a users mailbox
without having to enter an extension number?
Can a caller reach the operator after leaving a message?
Does the system monitor the progress tones to determine if
the call was answered or is busy, during a call transfer?
If a caller receives a busy signal, will the system allow the
caller to hold for that extension?
If the extension is busy or no answer, will the caller be
offered different menus/choices?
Do the reports provide the following information or statistics? Yes No Optional
Total calls from the central office
Calls answered with main greeting
Calls abandoned during main greeting
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Calls that did not dial an extension or menu selection in main
greeting
Calls with no answer at destination
Calls that abandoned in a no answer message
Callers that dialed another number
Callers that abandoned in a busy message
Calls reaching a busy extension
Callers that camped-on to a busy extension
Total number of calls and duration on each incoming trunk
Total number of calls and duration for selected extensions
General System Specifications Yes No Optional
Does the system use tone detection to minimize "talk-off"?
Does the system use automatic gain control to adjust the
volume level of the incoming signal?
Does the system allow for remote software upgrades?
Does the system have self-diagnostics with notification to the
system administrator of the errors detected?
City of Shakopee VOIP Proposal Page 15
18 Unified Messaging
18.1 Describe your system's Unified Messaging capabilities. What futegrations are
offered?
19 Other equipment requirements
19.1 Provide a list of all other equipment that is required for a fully functioning system. Include
equipment specifications and a description of what capacity it serves. (IE. If a PC for the
attendant console is not included in your quote, but is required, include the PC in this list as
well as its minimum specifications and why it's required.)
20 Installation
20.1 Does the vendor install the product, or use a business partner? Include information
on the team who will be performing the system installation.
20.2 Provide a project schedule with a completion date of August 22,2003, unless
agreed to differently by the contractor and City. Please include a description of
each milestone in the project schedule, as well as who is responsible for completing
each milestone.
21 Training and Documentation
21.1 The successful vendor is required to conduct end-user training on City of Shakopee
premises, and tailored specifically to the City of Savage's particular requirements.
21.2 Please provide a list of all documentation that is included with the purchase of the
proposed solution.
21.3 Does the vendor maintain a web sit for customers to access technical support and
documentation?
22 Maintenance and Warranty
22.1 A complete maintenance and warranty agreement must be included as part of the
vendor's proposal, including all options available for extended coverage and full
pricing details for each level of coverage.
22.2 The telephone system and all associated equipment in the vendor's proposal must
be warranted by the vendor and the manufacturer to be free of defects in
equipment, software, and workmanship for a period of at least one year following
system cutover.
22.3 During the warranty period and any subsequent maintenance agreement, any
defective component shall be repaired or replaced at no cost to the City of
Shakopee.
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22.4 All system maintenance during the warranty period and under any maintenance
agreements shall be performed by the successful bidding organization using
personnel employed by the vendor at no additional cost to the City of Shakopee
other than those charges stipulated to maintain the warranty.
22.5 Does the vendor maintain the product, or use a business partner?
23 Repair Response
23.1 The vendor must include a description of the vendor's repair commitment from
time of trouble discovery through the time the trouble is cleared.
23.2 The City of Shakopee requires a response time of no more than 2 hours for all
major system problems, and a maximum of 4 hours response to other system
problems, on a 24x7 basis. Can you guarantee this level of response?
23.3 During the warranty period, the vendor must supply no more than a 4-hour
response time for major failures outside of business hours.
23.4 Vendors must describe their definition of major and minor problems. Can the City
of Shakopee predefine what they feel to be a major system outage?
23.5 Explain any services the vendor offers that would assist in disaster avoidance and
recovery planning for the proposed system (preventative maintenance).
23.6 Describe the availability of spare parts maintained in the area for the critical
hardware and software.
23.7 Explain the amount of time required for full replacement of the central operating
hardware/software of the system, assuming a suitable site exists for locating the
replacement components.
23.8 How long does it take trained personnel to install and load operating system
software and database software, if a major disaster destroys the call-processing
component ofthe system?
23.9 Describe the options available to the City of Shakopee if a system component is
destroyed. (e.g., replacement with the next machine on the assembly line,
replacement systems available locally, customer spares on site, etc.)
23.10 Does the vendor provide on-site assistance if required?
23.11 Does the vendor maintain a support call-in center for problems?
24 Proposed System Configuration and Pricing
24.1 Proposal shall include an itemized equipment list with individual and extended
pncmg.
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24.2 State the hourly rate(s) for: MAC work (include trip-charge if applicable), the time
and materials rate for technicians, design specialists, customer service
representatives, trainers, and any other personnel who may be required to perform
work on our system either remotely or on site.
24.3 The proposed system hardware is to be configured based upon the figures shown in
the equipped column below. If there are other necessary components that have not
been included below, please add them as 'other necessary components'.
Maximum
Ports
. Installed: Actual number of devices to be supported at time of cutover (active ports).
. Equipped: Specified number of ports to be in the system at time of cutover (Equipped
minus Installed = Unused available ports).
. Maximum Capacity: The system can grow to this requirement by adding cabinets,
shelves, wiring, and cards. However. the processor required to meet this size should be
included in proposal: all proposed equipment is reused to meet this capacity.
24.4 Cost of proposed system hardware as configured in 21.2.
System Hardware Component Unit Cost Quantity Extended Cost
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24.5 Fill in the table with the information pertaining to the proposed voice mail system.
If there are other necessary components that have not been included below, please
add them as 'other necessary components'.
Voice Mail
ccess Ports
ours of Stora e
umber of Mailboxes
icense Fee
umber of seats per license
. Installed: Actual number of devices to be supported at time of cutover (active ports).
. Equipped: Specified number of ports to be in the system at time of cutover (Equipped
minus Installed = Unused available ports).
. Maximum Capacity: The system can grow to this requirement by adding cabinets,
shelves, wiring, and cards.
24.6 Cost of proposed voice mail system as configured in 21.5.
Voice Mail Component Unit Cost Quantity Extended Cost
24.7 In the table below, list all station hardware available and its cost.
Station Hardware Unit Cost Quantity Extended Cost
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I I I I I
24.8 Maintenance Plan Options. Include a description of the plans available. Include
the cost of each plan in the table below.
Maintenance Plan Options Unit Cost Quantity Extended Cost
24.9 Include costs of optional or additional items that may be or should be included in
the proposed system. The following is a list including, but not limited to, some of
the items. Please add items to this list as appropriate.
Optional\Additionalltem* Unit Cost Quantity Extended Cost**
lunified Messaging
IEquipment required for redundancy
at same location.
Equipment required for redundancy
at alternate site.
*lfthis isn't considered an optional item, but is included in the 'base' price, please indicate.
**lnclude line item cost information, if appropriate.
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