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Home My WebLink About5.D.1. Adopting a Master Service Plan-Res. No. 6790 s: o. J~ CITY OF SHAKOPEE COr~SENT POLICE DEPARTMENT Memorandum TO: Honorable Mayor and City Council Mark McNeill, City Administrator FROM: Dan Hughes, Chief ofPolicelEmergency Management Director SUBJECT: Resolution to Adopt Master Service Plan DATE: July 1, 2008 INTRODUCTION: The Council is asked to consider Resolution No. 6790, a resolution ofthe City of Shakopee to adopt the Master Service Plan as prepared by the Police Services Master Planning Task Force. BACKGROUND: On September 18, 2007, City Council adopted Resolution No. 6656, establishing a Police Services Master Planning Task Force. The purpose of the task force was to develop an affordable plan which involved the whole community looking at today's policing issues and anticipating tomorrow's policing concerns. On November 7,2007, City Council adopted Resolution No. 6689, appointing ten community members to the Police Services Master Planning Task Force. The task force members met regularly and were informed on current operational and administrative functions and service levels of the police department. The task force crafted a list of priorities, from which goals and objectives were developed, to serve as the task force's Master Service Plan. On June 12, 2008, the members ofthe task force presented to City Council the Police Services Master Planning Task Force Report. VISIONING RELATIONSHIP: This action supports: Goal A: Active and Healthy Community Goal D: Vibrant, Resilient and Stable Strategy 6: Provide high quality services ALTERNATIVES: 1. Offer Resolution No. 6790. 2. Do not offer Resolution No. 6790 3. Table for further discussion from staff. RECOMMENDATION: Staff recommends Alternative 1. ACTION REQUESTED: Offer Resolution No. 6790, a Resolution adopting the Master Service Plan as prepared by the Police Services Master Planning Task Force, and move its adoption. RESOLUTION NO. 6790 A RESOLUTION OF THE CITY OF SHAKOPEE, MINNESOTA, ADOPTING THE MASTER SERVICE PLAN AS PREPARED BY THE POLICE SERVICES MASTER PLANNING TASK FORCE WHEREAS, the City Council determined there was a need to establish a task force to evaluate, define and recommend an affordable plan for police services; and WHEREAS, the purpose of the Police Services Master Planning Task Force was to develop an affordable plan which involves the whole community looking at today's policing issues and anticipating tomorrow's policing concerns; and WHEREAS, the Police Services Master Planning Task Force spent over a year in meetings learning operational, administrative and records management procedures and protocols used in modem law enforcement; and WHEREAS, the Police Services Master Planning Task Force developed a list of goals and objectives to serve as a Master Service Plan; and WHEREAS, the goals and objectives of the Master Service Plan are to: 1. Maintain the high level of emergency response and law enforcement. 2. Maintain a high level of pro-active crime prevention. 3. Recruit, retain and support a skilled workforce. 4. Employ efficient and effective operations to meet service expectations and foster strong community support. NOW, THEREFORE, BE IT FURTHER RESOLVED that the City Council of City of Shakopee hereby accepts the findings of the Police Services Master Planning Task Force and directs city staff to use the Master Service Plan to guide future decisions over the next five years. Adopted in regular session of the City Council of the City of Shakopee, Minnesota, held this 1st day of July, 2008. Mayor of the City of Shakopee ATTEST: City Clerk SHAKOPEE COMMUNITY PRIDE SINCE 1857 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE TABLE OF CONTENTS I. ACKNOWLEDGEMENTS II. POLICE DEPARTMENT ORGANIZATIONAL CHART III. EXECUTIVE SUMMARY IV. POLICE SERVICES MASTER PLANNING TASK FORCE MASTER SERVICE PLAN V. REMARKS VI. ANNEXES A. Council Resolutions B. Police Services Master Planning Task Force Service Level Survey C. Service Level Survey Results D. City Mission Statement E. Police Department Mission Statement Page 1 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ACKNOWLEDGEMENTS City Council John Schmitt, Mayor Steven Clay Terry Joos Patrick Heitzman Matt Lehman Police Services Master Planninf! Task Force Joe Helkamp, Chair Steve Menden, Vice Chair Chuck Berg Larry Norring Barb Danielson Scott Reis Matt Lehman Matt Rude Jon McBroom Linda VanDuzee Manaf!ement Team Mark McNeill, City Administrator Dan Hughes, Chief of Police/Emergency Management Director Craig Robson, Captain/Master Planning Coordinator Jeff Tate, Captain Planninf! Advisors Darlene Bjerketvedt, Police Secretary Mark McNeill, Administrator Brian Clark, Officer Bridget Rettke, Detective Tom Crocker, Sergeant Teri Scherer, Records Supervisor Chris Dellwo, Sergeant Corey Schneck, Detective BobbiHoltberg, Southern Valley Alliance Angela Trutnau, Sergeant Lynn Lipinski, Sergeant Jeff Wyckoff, SRO Officer Nicki Marquardt, Officer Sean Zauhar, Officer Page 2 Chief of Police/Emergency Management Director Shakopee Police Department 05-01-2008 Chief s Secretary Bjerketvedt I I Page 3 Services Division Operations Division Captain Robson Captain Tate I I I I I I I I I Beat Two " '\ Beat Four '\ "C . '\ Records Investigations SWMDTF Beat One Beat Three ommunlty Commander Commander Commander Commander Commander Commander Commander Services I Teri Scherer Sgt. Forberg Sgt. De\lwo Sgt. Buetow Sgt. Arras Sgt. Crocker Sgt. Balfanz Commander Sgt. Trutnau Sgt. Lipinski I ...... ...... '- / I '\ Officers '\ '\ / Officers I Herrera Inv. Conway Bisek Officers Officers Officers I Link Inv. Rettke Christianson Anderson Carlson Baker Clark Menden Inv. Schneck Dominiak Johnson,K. Chadderdon Englin Christy Proskin Homer Kegley Goerish Gulden Weiers VACANT CSO Burstein - Kolar -- Pearson -- Mullenbach -- Radde - Wyckoff CSO Soliday Marquardt Stahl Quick Schmidt CSO Manny Moonen Tucci VACANT VACANT CSO Worm Nordtvedt yzermans VACANT VACANT Zauhar VACANT (10-0 I -08) / / / / .J CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE EXECUTIVE SUMMARY In September 2007, the City Council passed a resolution to establish a Police Services Master Planning Task Force. The task force was designed to provide the community's voice in an evaluation process of current and future police needs, trends and issues. The goal of the task force was to examine police service levels and priorities and produce an affordable strategic plan for a period of approximately five years. In November 2007, by City Council resolution, ten community members were impaneled to serve as the Shakopee Police Services Master Planning Task Force. Those community members were: Chuck Berg Barb Danielson Joe Helkamp Matt Lehman Jon McBroom Steve Menden Larry N orring Scott Reis Matt Rude Linda VanDuzee From mid November 2007 to mid June 2008, the task force members attended regular meetings designed to educate and inform them on current operational and administrative functions and service levels of the police department. The task force was presented with the following operational and investigative police topics: Police Operations . 911 Call Center Functions and Tour . Traffic Enforcement, DWI and Accident Investigation . Patrol Operations . Investigations - Major Case Investigations and Case Management . Drug Enforcement - South West Metro Drug Task Force . Community Services - Crime Free Multi-Housing, Crime Prevention, Neighborhood Watch, Community Emergency Response Team, and School Resource Officer Program . Child Abduction Response Team - Partnerships with National Center for Missing and Exploited Children . Domestic Violence - Partnership with Southern Valley Alliance for Battered Women . Pro-Active Patrol Strategies - Street Crimes Unit . Field Training Program . Community Service Officer - Roles and Responsibilities Administrative Functions . Budgeting and 2008 Police Department Budget Overview . City's Visioning Process . Department Structure and Community Policing Philosophy . Records Administration and Procedures . 2009 Budget Forecast . Emergency Management . Civil Service and Hiring Process Page 4 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE EXECUTIVE SUMMARY CONTINUED After an educational foundation was laid, the task force began to tackle the question: What should the Shakopee Police Department look like in the future? The task force appointed a sub-committee and assigned them the responsibility of developing a means of measuring current service and determining future service levels and responsibilities (see attachment). The task force sub-committee crafted a service level survey and administered it to the group. The result was a weighed list of priorities, from which the Master Service Plan was developed. It is noteworthy that the task force's priorities were similar to the priorities of the community at large, as measured in the police department's Citizen's Survey of2005. The Shakopee Police Services Master Planning Task Force's priorities are listed below: 1. Respond and investigate emergency calls for service 2. Suppress gang activity 3. Street Crimes enforcement 4. Routine Patrol 5. Measure and be responsive to the public / Traffic Enforcement / Missing and Exploited Partnerships * 6. Conduct and attend training beyond mandates 7. School Resource Officer Program 8. Have Specialized Units to perform Crime Prevention / Sex Offender Checks 9. Conduct Drug Investigations as Task Force member / Coordinate Emergency Management / Seek, Develop and Nurture Community Partnerships * 10. Patrol Investigation of criminal activity below felony levels 11. Respond to Medicals 12. Continue to employ current staffing model / Participate in School Activities - extracurricular activities * 13. Patrol Officers performing crime prevention assignments / Conduct Drug Investigations In-house * 14. Teach DARE, GREAT, etc. 15. Uniform investigation of property crimes 16. Alcohol and Tobacco checks beyond minimums 17. Policing in rental properties 18. Traffic investigations 19. Snowmobile Patrol 20. Cultural Education and Language Training 21. Parking Enforcement 22. Ordinance Enforcement 23. Uniform Response to non-criminal activity 24. Background Investigations - non police related 25. Conduct non-enforcement ordinance activities *Tied in scoring on survey. Page 5 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE MASTER SERVICE PLAN With prioritization completed, the task force felt the next step was to develop goals and objectives to serve as the task force's Master Service Plan. These goals and objectives represent the core values of the task force and are offered as the philosophical foundations for operational and administrative decisions related to the future of the Shakopee Police Department. Page 6 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE GOALS / OBJECTIVES Maintain the high level of emergency response and law enforcement Objective: Prioritize calls and allocate resources to adequately meet current and future call load. . Maintain a superior response time to emergency calls for service. . Maintain the department's ability to ensure responders' safety during emergency response. . Maintain the department's flexibility to employ alternative patrol tactics and strategies. Objective: Continue efforts to plan, respond, recover and mitigate natural and man-made disasters, emergencies, and threats. . Maintain City's Emergency Management Function with an emphasis on preparation, coordination and testing of capacities. Page 7 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE GOALS / OBJECTIVES Maintain a high level of pro-active crime prevention Objective: Maintain a high level of uniformed visibility. . Deploy uniformed personnel based on activity level and community need. . Align and strategically deploy staff geographically while empowering them to problem solve for the community. Objective: Utilize existing and cultivate new networks, organizations and people as resources to further community policing strategies. . The department will continue to be active in community events such as: National Night Out, Shakopee Showcase, and Derby Days. . The department will continue community programming such as: Neighborhood Watch, C.E.R.T. and Citizen's Academy. . The department will explore new partnerships within the community such as those opportunities that exist in the faith based communities and service organizations. Page 8 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE GOALS / OBJECTIVES Recruit, retain and support a skilled workforce Objective: Continue to hire, train and support the best and brightest candidates for employment. . Build upon the skills, talents and interests of employees through enhanced training. . Continue to employ an internal training guide plan that is reflective of community need and the dynamic nature oflaw enforcement. Objective: Utilize skilled resources and experts from within and outside the law enforcement community for staff enhancement and skill development. Page 9 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE GOALS/OBJECTIVES Employ efficient and effective operations to meet service expectations and foster strong community support Objective: Continue to measure customer satisfaction and be responsive to community needs. Objective: Leverage human and capital resources to streamline and maximize operational effectiveness. . Continue internal audits of staffing deployments, crime fighting strategies and other programs to ensure the efficient use of human and capital resources. . Delegate and reassign tasks that are not core functions or desired by the community. Objective: Employ an appropriate staffing formula. . The department staffing formula should be reflective of call loads and work produced. . The department staffing formula should produce a desired level of service as defined by the commuriity. . The department staffing formula should provide for a responsive service level to the community. . The department staffing formula should provide for proactive levels of service. . The department staffing formula should promote a safe work environment. . The department staffing formula should be consistent with the priorities of the Police Services Master Planning Task Force and Shakopee residents. Page 10 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE REMARKS The Shakopee Police Services Master Planning Task Force was a group of dedicated and active community members that took time out of busy schedules to act on behalf of the residents of Shakopee. The City of Shakopee and the Shakopee Police Department are in their debt for their hard work and serious consideration given to difficult and complex issues that lay ahead for both the city and the police department. Page 11 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX A-I Resolution 6656 . ~. . , ",,: '" RESOLUTION NO. 6656 A RESOLUTION OF THE CITY OF SHAKOPEE, MINNESOTA, ESTABLISHING A POLICE SERVICES MASTER PLAi"lNING TASK FORCE WHEREAS, there is a need to establish a task force to evaluate, define and recommend an affordable plan for police services, and WHEREAS, the purpose of the Police Services Master Planning Task Force is to develop an affordable plan which involves the whole co:mmunity looking at today's policing issues and anticipating tomorrow's policing concerns; NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF SHAKOPEE, MINNESOTA: 1, A Police Services Master Planning Task Force to be appointed by the City Council is hereby established, 2. The City Clerk is hereby directed to implement the application and interview process. 3. The task force is established for a period ending no later than August 31, 200S, and shall submit a proposed "Police Services Master Plan" to the City Council prior to that time, Passed and duly adopted by the Council of the City of Shako pee this lSth day of September ,2007, ATTEST: ~ W~~?vJ lty Clerk Page 12 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX A-2 Resolution 6689 , RESOLUTION NO. 6689 A RESOLUTION OF THE CITY OF SHAKOPEE, MINNESOTA, APPOINTING INDIVIDUALS TO THE POLICE SERVICES MASTER PLANNING TASK FORCE WHEREAS, the Shakopee City Council passed Resolution No. 6656, Establishing a Police Services Master Planning Task Force, at the September 18, 2007, City Council meeting; and, WHEREAS, the City Clerk advertised for this task force in the official City newspaper and through other avenues of communication; and WHEREAS, there were nine individuals who applied for the task force, meeting the deadline of applications; and WHEREAS, two City Council members and the President of the Police Civil Service Commission have reviewed all nine applications and recommend their appointment; and WHEREAS, City Council member Matt Lehman indicated his interest in participating during a council meeting on September 18,2007. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF SHAKOPEE, MINNESOTA, that the following individuals are appointed to the Police Services Master Planning Task Force: Chuck Berg Jon McBroom Matt Rude Barb Danielson Steve Menden Linda Van Duzee Joseph Helkamp Larry Norring Matt Lehman Scott Reis BE IT FURTHER RESOLVED that the task force is established for a period ending no later than August 31, 2008, and shall submit a proposed Police Services Master Plan to the City Council prior to that time. Adopted in regular session of the City Council of the City of Shako pee, Minnesota, held this 1- day of November, 2007. ATTEST: ~~ ~&;o?1/$.J.:/k??b?/ 'ty Clerk Page 13 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX B-SERVICE LEVEL SURVEY Responsibilities / Services Primary Secondary No Should Should Same Unsure Comments Resp. Resp. Resp. Increase Decrease Service Service Service Level Level Level - Measure and be responsive to the public Routine patrols Response to medicals Traffic enforcement activities Traffic accident investigations Parking enforcement Patrol Officer performing Crime Prevention assignments . Attend public meetings . Participate in Community Educational programs . Perform activities related to "quality of life" issues Have specialized units within department to conduct crime prevention Ordinance Enforcement Page 14 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX B-SERVICE LEVEL SURVEY Primary Secondary No Should Should Same Unsure Comments Resp. Resp. Resp. Increase Decrease Service Service Service Level Level Level Conduct Non-enforcement ordinance activities . Administrative duties associated with the management of ordinance enforcement, such as, participate and/or conduct administrative hearings Conduct and attend training beyond minimum requirements and mandates Uniformed investigation of property crimes . Patrol officers responding to, documenting and investigating property crimes. Uniformed response to non-criminal activities . Various tasks including, but not limited to: . Motorist assists, lockouts . Child exchanges and custody issues . Civil standbys - generally property pick ups after an OFP has been served . Funeral escorts Page 15 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX B-SERVICE LEVEL SURVEY Primary Secondary No Should Should Same Unsure Comments Resp. Resp. Resp. Increase Decrease Service Service Service Level Level Level Respond and investigate emergency calls for service Patrol investigation of criminal activity below felony levels Participate in school activities - attend extracurricular activities Teach DARE, GREAT, other related programs School Resource Officer Program Suppress gang activity Conduct drug investigations as Task Force member Conduct drug investigations in-house Missing and Exploited Children Partnerships Sex Offender Registration and compliance checks . State recommends checks on a quarterly basis; does not mandate them Page 16 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX B-SERVICE LEVEL SURVEY Primary Secondary No Should Should Same Unsure Comments Resp. Resp. Resp. Increase Decrease Service Service Service Level Level Level Alcohol and tobacco compliance checks beyond minimum levels . One check is required per year for both alcohol and tobacco Background investigations - non-police related . City licensing backgrounds . City employment backgrounds . Coaches, etc. Pro-active "street-crimes" enforcement Cultural Education and Language training Policing in rental properties Snowmobile patrols and enforcement Coordinate the City's Emergency Management Functions Continue to employ current staffing allocation model for patrol officers and supervision. Page 17 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX B-SERVICE LEVEL SURVEY Primary Secondary No Should Should Same Unsure Comments Resp. Resp. Resp. Increase Decrease Service Service Service Level Level Level Seek; develop and nurture new community partnerships to perform support functions . Neighborhood Watch . CERT (Community Emergency Response Teams) The space below is provided for additional comments. Page 18 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX C A C D E F G H I J K L Should Should Should Increase Should Decrease Same Primary Secondary No Increase Service Level X Decrease Service Level Service 1 Responsibility Responsibility Responsibility Service Level 2 Service Level x -1 Level Unsure Total Measure and be responsive to the 2 9 2 1 2 0 10 32 public 3 II 1 2 0 10 34 Routine patrols 4 6 5 0 2 -2 9 24 Response to medicals 5 9 2 1 2 0 10 32 Traffic enforcement activities 6 3 8 0 4 -4 6 1 16 Traffic accident investigations 7 1 7 3 0 5 -5 4 2 8 Parking enforcement Patrol Officer performing Crime 8 3 7 1 1 2 2 -2 8 21 Prevention assignments Have specialized units within department to conduct crime 9 3 B 3 6 0 8 28 prevention 10 1 6 4 1 2 6 -6 3 1 7 Ordinance Enforcement I Conduct Non-enforcement 11 5 6 0 7 -7 2 2 0 ordinance activities I Conduct and attend training beyond minimum requirements 12 6 5 2 4 0 9 30 and mandates Uniformed investigation of 13 5 6 1 2 4 -4 5 1 19 property crimes i Uniformed response to non- I 14 10 3 0 B -B 2 1 4 criminal activities I Respond and investigate 15 11 11 22 0 44 emergency calls for service Patrol investigation of criminal 16 7 4 0 2 -2 9 25 activity below felony levels Participate in school activities- I 17 7 3 1 2 4 3 -3 5 1 23 attend extracurricular activities Teach DARE, GREAT, other I 18 1 8 2 3 6 1 -1 5 2 20 related programs I 19 8 2 1 2 4 1 -1 8 29 School Resource Officer Program I I Page 19 I CITY OF SHAKO PEE POLICESER VICES MASTER PLANNING TASK FORCE ANNEX C A C D E F G H I J K L Should Should Should Increase Should Decrease Same Primary Secondary No Increase Service Level X Decrease Service Level Service 1 Responsibility Responsibility Responsibility Service Level 2 Service Level x -1 Level Unsure Total 20 9 2 8 16 0 3 39 Suppress gang activity Conduct drug investigations as 21 7 3 1 2 4 2 -2 7 26 Task Force member Conduct drug investigations in- 22 8 2 1 0 3 -3 6 2 21 house Missing and Exploited Children 23 7 4 3 6 0 8 32 Partnerships Sex Offender Registration and 24 5 6 2 4 0 8 1 28 compliance checks I 25 Alcohol and tobacco compliance 3 7 1 1 2 3 -3 6 1 18 checks beyond minimum levels, Background investigations - non- I 26 1 4 6 0 8 -8 3 1 police related Pro-active "street-crimes" 27 10 1 5 10 0 6 37 enforcement Cultural Education and Language 28 6 5 2 4 5 -5 . 4 9 training 29 2 7 2 1 2 3 -3 7 17 Policing in rental properties Snowmobile patrols and 30 2 7 2 0 4 -4 4 3 11 enforcement Coordinate the City's Emergency 31 7 4 1 2 1 -1 8 1 27 Management Functions Continue to employ current staffing allocation model for patrol 32 7 3 1 1 2 2 -2 6 2 23 officers and supervision. Seek, develop and nurture new community partnerships to 33 5 4 2 4 8 0 5 2 27 perform support functions Page 20 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX D - CITY OF SHAKOPEE MISSION STATEMENT The mission of the City of Shakopee is to provide the opportunity to live, work and play in a community with a proud past, promisingfuture, and small-town atmosphere within a metropolitan setting. The City will provide customer-friendly, high-quality public services that are intended to meet the changing needs of its residents and the community at large. Page 21 CITY OF SHAKOPEE POLICE SERVICES MASTER PLANNING TASK FORCE ANNEX E - SHAKOPEE POLICE DEPARTMENT MISSION STATEMENT It is the mission of the Shako pee Police Department to provide services with integrity and professionalism, to protect citizens through the enforcement of the law and to work in partnership with our community to enhance the quality of life in the City of Shako pee. Page 22