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HomeMy WebLinkAbout4.D.1. Updated IT Coordinator Job Description Consent Business 4. D. 1. SHAKOI'EE TO: Mayor and City Council FROM: Kris Wilson, Assistant City Administrator DATE: 06/02/2015 SUBJECT: Updated IT Coordinator Job Description (F) Action Sought The Council is asked to approve a revised position description for the position of IT Coordinator and authorize its placement in Grade 8 of the City's Non-Union Pay Plan. Additionally, the Council is asked to authorize the promotion of IT Specialist Rachel Romansky from the position of IT Specialist to the position of IT Coordinator at Step C of Grade 8, effective June 1, 2015. Background With the creation of the new IT Director position, there is a need to revise and update the position description for IT Coordinator in order to clearly delineate roles and responsibilities. Both a clean and a red-lined version of the updated position description are attached. With the addition of a Director position, the IT Coordinator position is no longer the most senior level IT position in the City's organization structure and several of the management and decision-making responsibilities have been shifted to the Director position. As a result, the revised scope of the IT Coordinator position warrants its placement in Grade 8 of the City's Non-Union pay plan, rather that its current placement in Grade 9. It is recommended that Rachel Romansky be promoted to this revised IT Coordinator position. Ms. Romansky has worked for the City as an IT Specialist since October of 2011. Since the departure of the previous IT Coordinator in April of 2014, Ms. Romansky has managed the vast majority of the IT Coordinator's duties and has done so with great success and service to the IT Division's customers. During her tenure with the City, Ms. Romansky has also been pursuing her college education and is nearing completion of an Associate's Degree in Network Administration. Given the added responsibilities of the IT Coordinator position compared to the IT Specialist position, and Ms. Romansky's demonstrated skill and commitment during the past 14 months of significant transition in the City's IT Division, I recommend that she be promoted to the position of IT Coordinator at Step C of Grade 8 of the City's Non-Union Pay Plan, effective June 1, 2015. Budget Impact This is a fully-budgeted position in the City's 2015 operating budget and sufficient funds exist to support the recommended salary level. Relationship to Vision This item relates to Goal E: Deliver effective and efficient public services by a staff of well-trained, caring and professional employees. Requested Action The Council is asked to approve a revised position description for the position of IT Coordinator and authorize its placement in Grade 8 of the City's Non-Union Pay Plan. Additionally, the Council is asked to authorize the promotion of IT Specialist RachelRomansky from the position of IT Specialist to the position of IT Coordinator at Step C of Grade 8, effective June 1, 2015. Attachments: IT Coordinator position description (clean copy) IT Coordinator position description (red-lined copy) City of Shakopee POSITION DESCRIPTION TITLE: Information Technology(IT)Coordinator DEPARTMENT: Administration REPORTS TO: IT Director STATUS: Full-Time,Exempt PAY GRADE: 8 APPROVED: SUMMARY This position is responsible for daily management of the City's IT network; including the acquisition and maintenance of servers,switches and routers. Responsible for ensuring appropriate network performance, security, storage capacity, and disaster recovery. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the configuration,operation and maintenance of the City's physical and virtual servers, switches, and routers. Administers,develops and maintains the City's Storage Area Network. Researches,develops and recommends policies and procedures for ensuring the security and integrity of the City's network. Establishes back-up procedures; recommends and implements the City's Disaster Recovery Planning; and ensures network compliance with applicable security standards. Compiles project status reports,coordinates project schedules and meetings and identifies and resolves technical problems to ensure final completion of projects on-time and on-budget. Responsible for reliable operation of City's VOIP phone system, including configuration, system maintenance, and troubleshooting. Anticipates and takes pro-active steps to prevent potential network problems and manage system capacity. Assesses and makes recommendations regarding organization's current and future technology needs and participates in the development and monitoring of the annual IT operating budget and multi-year plan for the IT Fund. Manages a wide range of hardware warranties, software service agreements and licenses. Coordinates installation,expansion and maintenance activities related to City's I-Net. Works with individual City departments to evaluate and meet ongoing and project-specific IT needs. Coordinates with outside agencies to ensure appropriate set-up,configuration and connectivity for a variety of applications. Participates in the selection and oversight of IT consultants,contractors and vendors. Assists IT Specialists in providing desktop support to end users as needed. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED • Up-to-date knowledge of network infrastructure, including physical and virtual server configuration and management,network storage,network security and disaster recovery. • In depth knowledge of the configuration, set-up and operation of modern office hardware, including desktop,laptop and tablet computers, as well as printers,copiers and scanners. • In depth knowledge of the installation,configuration and general use of the Microsoft Office suite of software programs and the ability to acquire an understanding of the numerous specialty software programs used by various City departments. • Ability to communicate effectively in English,both orally and in writing. • Ability to write reports,memos and business correspondence using proper spelling,grammar and punctuation. • Ability to read, analyze and interpret technical documents such as operating and maintenance instructions,and procedure manuals. • Ability to respond to questions and effectively present technical information to fellow City employees with a widely varying degree of technical knowledge. • Ability to define problems,collect data,establish facts,and draw valid conclusions. • Ability to interpret and carry out instructions provided in written, oral,diagram or schedule form. • Ability to maintain a high level of integrity and ethical performance at all times. • Ability to maintain confidentiality of a wide variety of information to which the position provides access(personnel data, law enforcement data, etc.)and to exercise appropriate judgment in the release or presentation of information. • Ability to establish and maintain positive,professional working relationships with co-workers, supervisors and a wide range of City employees. • Ability to prioritize and schedule work effectively,work independently and manage multiple projects or tasks at a time. QUALIFICATIONS Minimum Qualifications Associate's degree in network administration or a closely related field from an accredited college or technical school; a valid driver's license and three years of professional experience in a governmental setting or other organization having similar IT needs. Desirable Qualifications MCSE(Microsoft Certified Solutions Expert): Server Infrastructure certificate. PHYSICAL DEMANDS &WORKING CONDITIONS While performing the duties of this job,the employee is regularly required to sit,stand and move about the office; use hands to finger,handle or feel objects,tools or controls; bend,crawl and twist; and reach with hands and arms. The employees is required to speak,hear and see in order to share information, receive instructions, and complete tasks using a computer screen. The employee must be able to lift and/or move up to 50 pounds. The work environment varies and includes standard office settings,with moderate levels of noise generated by conversations,phones and other office equipment; server rooms,with significant electronic equipment generating heat and noise;and various other environments where City computer equipment is housed,operated or installed, including the mechanic's shop, ice arena, outdoor pool and inside and around emergency vehicles. The employee is occasionally required to work outside in a variety of seasonal weather conditions to service the City's mobile devices in the field. City of Shakopee POSITION DESCRIPTION TITLE: Information Technology(IT)Coordinator DEPARTMENT: Administration REPORTS TO: Assistant City Administrator IT Director STATUS: Full-Time,Exempt PAY GRADE: 3 8 APPROVED: SUMMARY This position is responsible for daily management of Manages the City's IT network; including the acquisition and maintenance of servers, switches and routers_; prioritization and coordination of IT Responsible for ensuring appropriate network performance, security, storage capacity,and disaster recovery. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the configuration,overall structure,operation and maintenance of the City's physical and virtual servers, switches,and routers. Administers,develops and maintains the City's Storage Area Network. , and . . . . IT network to ensure the availability of a modern, reliable, and multi faceted IT system for the City's seven departments. Researches,develops and recommends Responsible for developing and implementing policies and procedures for ensuring the security and integrity of the City's network. Establishes back-up procedures;•.- - - - ;recommends and implementsoversee:,• the City's Disaster Recovery Planning;and ensures network compliance with applicable security standards. Prioritizes and coordinates IT projects and purchases. Ensures City resources are allocated and utilized appropriately. Compiles project status reports, coordinates project schedules and meetings and identifies and resolves technical problems to ensure final completion of projects on-time and on-budget. Responsible for reliable operation of City's VOIP phone system, including configuration, system maintenance, and troubleshooting. Anticipates and takes pro-active steps to prevent potential network problems and manage system capacity. Assesses and makes recommendations regarding organization's current and future technology needs and participates in the development and monitoring of the . - • -. • - - . -- ., . • - annual IT operating budget and multi-year plan for the IT Fund. Manages a wide range of hardware warranties, software service agreements and licenses. Coordinates installation,expansion and maintenance activities related to City's I-Net. Works with individual City departments to evaluate and meet ongoing and project-specific IT needs. Coordinates with outside agencies to ensure appropriate set-up,configuration and connectivity for a variety of applications. Determines the need for and provides Participates in the selection and oversight offer IT consultants, contractors and vendors. ' . .. . • - , . - .. ., . . _ . . Assists IT Specialists in providing desktop support to end users as needed. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED • Up-to-date knowledge of network infrastructure, including physical and virtual server configuration and management,network storage,network security and disaster recovery. • In depth knowledge of the configuration, set-up and operation of modern office hardware, including desktop, laptop and tablet computers, as well as printers,copiers and scanners. • In depth knowledge of the installation,configuration and general use of the Microsoft Office suite of software programs and the ability to acquire an understanding of the numerous specialty software programs used by various City departments. • Ability to communicate effectively in English,both orally and in writing. • Ability to write reports,memos and business correspondence using proper spelling,grammar and punctuation. • Ability to read, analyze and interpret technical documents such as operating and maintenance instructions,and procedure manuals. • Ability to respond to questions and effectively present technical information to fellow City employees with a widely varying degree of technical knowledge. • Ability to define problems,collect data,establish facts, and draw valid conclusions. • Ability to interpret and carry out instructions provided in written,oral,diagram or schedule form. • Ability to maintain a high level of integrity and ethical performance at all times. • Ability to maintain confidentiality of a wide variety of information to which the position provides access(personnel data, law enforcement data,etc.)and to exercise appropriate judgment in the release or presentation of information. • Ability to establish and maintain positive,professional working relationships with co-workers, supervisors and a wide range of City employees. • Ability to prioritize and schedule work effectively,work independently and manage multiple projects or tasks at a time. QUALIFICATIONS Minimum Qualifications Associate's degree in network administration or a closely related field from an accredited college or technical school; a valid driver's license and three years of professional experience in a governmental setting or other organization having similar IT needs. Desirable Qualifications MCSE(Microsoft Certified Solutions Expert): Server Infrastructure certificate. PHYSICAL DEMANDS&WORKING CONDITIONS While performing the duties of this job,the employee is regularly required to sit,stand and move about the office; use hands to finger,handle or feel objects,tools or controls;bend,crawl and twist; and reach with hands and arms. The employees is required to speak,hear and see in order to share information, receive instructions, and complete tasks using a computer screen. The employee must be able to lift and/or move up to 50 pounds. The work environment varies and includes standard office settings,with moderate levels of noise generated by conversations,phones and other office equipment; server rooms,with significant electronic equipment generating heat and noise; and various other environments where City computer equipment is housed,operated or installed, including the mechanic's shop, ice arena, outdoor pool and inside and around emergency vehicles. The employee is occasionally required to work outside in a variety of seasonal weather conditions to service the City's mobile devices in the field.