HomeMy WebLinkAbout7.A. First Stop Shop Presentation on Customer Service InitiativeGeneral Business
7. A.
SHAKOPEE
TO: Mayor and City Council
FROM: Mark McNeill, City Administrator
DATE: 05/27/2014
SUBJECT: First Stop Shop Presentation on Customer Service Initiative
Action Sought
The City Council is asked to hear a presentation on the First Stop Shop's Customer Service Initiative. The EDAC
has also been invited to attend this portion of the workshop, which is expected to last 30 to 45 minutes in duration.
Background:
Approximately a year ago, SCALE, in cooperation with the Scott County Community Development
Authority, launched a program to promote and enhance economic development in Scott County. Stacy Crakes,
Business Development Manager for the FSS, will be in attendance at the May 27th workshop meeting to provide a
brief history on the FSS, and a new customer service initiative in Scott County. It is hoped that the outcomes of
this initiative will continue to attract quality development proposals to the County.
If we are to create a solid culture of customer service, it needs to include training and education at all levels. This
includes elected officials, appointed officials, and staff. This is not something that can be created immediately.
This presentation, will be the first education session in a series that will be presented over the next 12 — 18 months,
and will be made to all of the City Councils in Scott County
Action Required:
The Council is asked to listen, and provide feedback.
Attachments: