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HomeMy WebLinkAbout5.E.6. Approval of Revised Job Description for the IT Specialist, and Authorize to Re-advertise the Position s: E.b> . CITY OF SHAKO PEE Memorandum CONSE~lr CASE LOG NO.: NA TO: Honorable Mayor and City Council Mark McNeill, City Administrator FROM: R. Michael Leek, Community Development Director SUBJECT: Approval of Revised Job Description for the IT Specialist, and Authorization to Re-advertise the Position MEETING DATE: April 4, 2006 INTRODUCTION: Late last year the Council had approved filling the full-time IT Specialist position. After going through the candidate selection process, the preferred candidate declined the City's offer of employment. It appeared that the posting had attracted candidates that were not entry level, so staff reviewed the job description and posting, and concluded that it would be desirable to revise them to make it clearer that the position is an entry level "help desk" IT position. The proposed starting salary range is unchanged from the initial posting. Council is asked to approve the attached, revised job description and authorize re-posting the position opening. ACTION REQUESTED: Offer and approve a motion 1) approving the revised IT Specialist job description, and 2) authorizing the appropriate City officials to re-post and fill the open IT Specialist position. & R. Michael Leek H:\CC\2006\04-04\IT Specialist Job desc.doc DRAFT City of Shako pee Job Description Job Title: Information Technology (IT) Specialist. Grade: 6 Department: Community Development Location: Shakopee City Hall Accountable to: Community Development Director Reports To: IT Coordinator FLSA Status: Nonexempt Prepared By: R. Michael Leek, Community Development Director; Kris Wilson, Assistant to the City Administrator Prepared Date: 03/28/2006 Approved By: Approved Date: 2006 Salary Range: $44,242 to $55,330 Hiring Range: SUMMARY This position provides direct technical assistance to approximately 130 users in seven city departments. Responsible for daily computer operations, installing and supporting hardware and software, setting up new computers and new users, and ensuring that all elements of the city's computer system(s) operate efficiently to maximize the benefit to the public of these services. Advises on periodic upgrades to computer hardware and software, and implements upgrades under the direction of the IT Coordinator. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. . Responds to telephone calls, email and personal requests for technical support. Identifies, researches and resolves user problems related to hardware and software. . Provides training to individuals and small groups to ensure the efficient use of hardware and software. . Installs and configures new software releases, system upgrades, and evaluates and installs patches. . Installs and sets up computer hardware, including PCs, network printers and other peripheral equipment. . Manages and utilizes help desk and PC imagining software . Responsible for maintaining inventory of computer equipment and supplies and managing PC replacement schedule. . Responsible for purchasing hardware and software, according to PC replacement schedule and the needs of individual departments. . Assists in maintaining VOIP phone system and setting up new users. . Assists IT Coordinator with server administration and troubleshooting. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A.A.) or equivalent from a two-year college or technical school. Two years offull-time, professional experience supporting multiple users and installing and setting up hardware and software in a network environment. DRAFT LANGUAGE SKILLS Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals-Ability to communicate verbally and in writing effectively with employees and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to carry out instructions furnished in written, oral, diagram, or schedule, form. CERTIFICATES, LICENSES, REGISTRATIONS The applicant must have a valid Minnesota driver's license. MSCS certification is desirable. OTHER SKILLS AND ABILITIES Demonstrates a conceptional understanding of the City's information technology environment, information systems technology platforms relative to various city functions, emerging trends in the field of information technology and the ability to apply this understanding in solving problems, and meeting the City's future technology needs. Has a broad understanding of the role, functions, and responsibilities of city government. Demonstrates the ability to establish and maintain good working relationships with co-workers and the public. Must maintain confidentiality as required by the Minnesota Data Practices Act. Must be able to prioritize work load and manage multiple projects or tasks at a time. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.