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HomeMy WebLinkAbout15.F.2. Service Cost Model Proposal CITY OF SHAKO PEE IS: f! 2.-. Memorandum TO: Mayor and Council Mark McNeill, City Administrator FROM: Gregg Voxland, Finance Director SUBJ: Service Cost Model Proposal DATE: August 10, 2005 Introduction Council is asked to consider a proposal from Springsted Inc. to do a fee analysis and develop a service cost model for those fees. Background As part of the litigation process, the League of Minnesota Cities Insurance Trust retained an expert on service costing (HLB Tauges Redpath LLP) . Tauges role fo'!: the League is to provide testimony in court and not to provide a computer model for the city to use. Different experts have approaches and ways of doing things. Tauges approach is somewhat different than Springsted's. Springsted's role would be to develop a computer model for Shakopee. The model to be developed "establishes a direct relationship between payments made and services delivered". A copy of the proposal is attached. Shakopee's management team took the approach of recommending that the development related fees and costs be examined first unless Council wanted to do a broader study, such as including licensing, etc. . Of the cities Springsted has worked with, some have elected to examine just certain fees while others have examined all their fees. The process would take about 3 months and the proposed fee for just the development related services is $38,265 plus out-of-pocket expenses such as copying and travel, payable as work progresses. Springsted has recently done similar studies for River Falls, Wi., Rosemount, Maple Grove, Richfield and St. Louis Park. For some of the cities, Springsted provides the continuing service of maintaining and updating the model vs. city staff performing that role. Funding would come from the contingency account which currently has a balance of $49,000 available out of $50,000 budgeted. Action Discuss and give staff direction. ~ Voxland Finance Director U,\gregg\memo\ Proposal City of Shakopee, Minnesota Proposal to Provide a Rate and Fee Analysis and Develop a Service Cost Model August 1, 2005 Table of Contents LETTER OF TRANSMITTAL 1 INFORMATION PAGE......................... ................. ...................... .........1 2 METHODOLOGy....... ............. ............. ............................... ................2 3 SCOPE OF WORK.............................. ......... .......................................5 4 EXPECTATIONS.................. ................. ...................... ............... ........9 5 TIMETABLE.............................. ........................... ......... ..................10 6 COMPENSATION................... ....... ....... .......... ............ ..................... .11 7 PERSONNEL.........................................................................;.......... 13 8 REPRESENTATIVE STUDIES AND CLIENT REFERENCES.......................18 9 FEES INCLUDED IN ANAL VSIS ..........................................................22 Springsted provides high quality, independent financial and management advisory services to public and non-profit organizations, and works with them in the long-term process of building their communities on a fiscally sound and well-managed basis. LETTER OF TRANSMITTAL August 1, 2005 Mr, Mark McNeill, City Administrator Mr. Greg Voxland, Finance Director City of Shakopee 129 Holmes Street South Shakopee, Minnesota 55379-1328 Re: Request for Proposal to Provide a Rate and Fee Analysis and Develop a Service Cost Model Dear Mr. McNeill and Mr. Voxland: Springsted Incorporated is pleased to submit our proposal to conduct a rate and fee study and develop a service cost model for the City of Shakopee. Springsted has completed similar studies and models throughout the Midwest region over the last several years, and because of our experience in working solely with the public sector, we recognize the impOltance of ensuring that charges for services accurately reflect the costs of providing the services delivered. Our proposal, which follows, describes how Springsted staff, working with designated City staff, will develop a report recommending a new and defensible "benchmarked" cost structure for the City that establishes a direct relationship between payments made and services delivered. In doing so we will allow for maximum cost recovery for services currently provided, thus reducing current pressures on the General Fund and freeing up General Fund revenues for use in other non-revenue-producing service areas. The Springsted staff assigned to the project will also take a documented approach to developing a system to recapture costs related to service demands and economic conditions, including identification of the City's overhead charges and charges to non-General Funds. We will also develop and provide an interactive computer model that will enable staff to update and monitor the effectiveness of the newly implemented system. As you review our submission you will see that we have assembled a team to work with Shakopee that has significant experience in local government. As such, we feel that the "hands on" experience that Springsted and our project team will bring to Shakopee makes us somewhat unique in our ability to understand the City's needs and, as such, will be clearly reflected in our final report. City of Shakopee, Minnesota August 1, 2005 Page 2 The following are the Springsted work products/dcliverables: . A legally defensible study that establishes a direct relationship between payments made and services delivered; . A computer program model (in Microsoft@ Access), that will allow the City of Shakopee to update the information; and . A Microsoft@ PowerPoint presentation that will enable City staff to review the results of the Springsted report with the public. We look forward to meeting with the City of Shakopee in the near future to discuss our qualifications and approach in providing assistance to the City. Respectfully submitted, J. Bruce Kimmel, Vice President Jessie L. Hart, Vice President Client Representative Client Representative dww Information Paqe 1 1. Information Page Proposal to Provide a Rate and Fee Study and Develop a Service Cost Model for the City of Shako pee, Minnesota The City of Shakopee will be served by our St. Paul office and the primary contact for this project will be Bmce Kimmel, his contact information follows: J. Bmce Kimmel, Vice President Client Representative Springsted Incorporated 380 Jackson Street, Suite 300 Saint Paul, Minnesota 55101-2887 651.223.3021 651.223.3002 Fax hkiI!I!Ils:.!@;!P-lingstecl,coll} The project manager for this project will be Jessie Hart, her contact infommtion follows: Jessie L. Hart, Vice President Client Representative Springsted Incorporated 380 Jackson Street, Suite 300 Saint Paul, Minnesota 55101-2887 651.223.3041 651.223.3002 Fax ihart(a)springsted. com Ctty of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Methodoloqy 2 2. Methodology Springsted team members, working with the City of Shakopee, will use the following methodology in determining service operation costs, overhead costs and a defensible fee structure for the City. Collection and Review It will be necessary for Springsted to gather a number of the City's of Records and Documents records and documents including, but not limited to, any indirect allocation plan currently in place, audits, budgets and current fee schedules. Collecting this information allows Springsted to create baseline information that is critical to performing the detailed analysis required for the study. All data will be kept confidential while it remains in Springsted's care. Determination of Underlying any fee study is the necessity of identifying all costs that are Administrative Overhead: incurred when providing a service. Without this information, an accurate Indirect Costs determination of the appropriate level at which to set fees becomes difficult, if not impossible. The obvious component of any service cost is the direct labor and supplies committed to any activity. Not as obvious are the indirect costs incurred by support activities that must be undertaken in order for the direct labor personnel to successfully complete their mission. An analogy for this is the military axiom that requires six to eight "behind the lines" personnel (transportation, office staff, etc.) to support each combat participant. Just as combat soldiers require support, it is important to recognize that police officers, street maintenance personnel and parks employees are supported behind the scenes by administrative personnel that pay bills, issue payroll checks, coordinate purchasing functions, and help to defme policy goals and direction. When determining the total cost of providing various services, these administrative overhead costs must be included. In order to determine such administrative overhead, extensive personnel interviews will be conducted with City staff. These interviews will be used to determine the amount of personnel time devoted to specific City programs and to determine the cost of that time as it relates to those functions. Interviews are anticipated to take several days. Staff cooperation is essential in this part of the study. City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model MethodoloQV 3 Follow-up interviews and clarification discussions will also be conducted, as necessary, over the course of the study. Interviews will be conducted with the following, or comparable positions, at the City: . City Administrator . Engineering and Public Works . Assistant City Administrator . Selected Staff: . Financial Services - Administrative Assistants . Information Systems - Secretaries . Inspection Services - Billing and Payroll Clerks . Planning and Development Services - Bookkeepers During the interview process, it will be determined which departments perform tasks that currently support certain "self-supporting" funds. This information will be gathered in order to determine the appropriate reimbursement or payment that should occur from these funds to the City's General Operating Fund. These reimbursements are typically necessary in order to recognize the true cost of services provided by these "self-supporting" funds and to reduce or eliminate taxpayer subsidies to these funds. Inventory of Fees and Charges A comprehensive listing of fees and charges will be developed, and selected Department heads will be interviewed to determine whether there are services being performed that are not on the list that might generate new fees. In addition, discussions will take place at this time to determine if there are implied charges or policies related to existing charges that create divergence from their original intent. The department heads will also be asked to identify specific services to which their departments may have contributed time or resources. Administrative Overhead Rate: The administrative overhead rate for the City of Shakopee will be Indirect Costs determined as part of this analysis to include indirect costs related to planning, accounting and reporting, budgeting, and management information services. The overhead rate also will be calculated to include the cost of buildings, vehicles, and equipment; property maintenance; and insurance. Direct Cost of Service per Unit A schedule of direct service costs per unit will be developed. Direct costs will be determined by multiplying the amount of time each employee devotes to each service by the salary or wages of each employee who spends time providing the service. The time assigned to each service will be an;ved at by personally interviewing the department heads and appropriate individual employees. Department heads will also be asked to define the specific components of each service and then allocate the time each component took among the department's employees. City of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model MethodoloCJV 4 When the departments have been interviewed and the time for each service allocated to the total cost of wages, then salaries and administrative overhead will be applied to each department budget according to the allocations of time devoted to the service. A schedule will be created at this stage that combines the service costs for each department. Once this schedule is prepared, a total cost for each service will be determined and total service cost will be divided by the number of individual services and an average cost per service found. Bascd on a study of the available data, the following direct costs of service formula will be utilized: (Labor Costs + Other Costs + Indirect Costs) / Service Volume = Cost Per Unit Comparison of Existing Fees After the service costs per unit are determined, they will be compared to the to Actual per Unit Costs actual fee charged for the service performed. If a comparison shows that the real costs are not being recovered, it may be recommended to increase the fee, where legally appropriate. The recommendations attempt to prevent services from being unintentionally subsidized by the general taxpayer. Identify Potential During the personnel interviews with department heads and other City Service Charges staff, discussion about new fees for services will occur as noted previously in this proposal. If new charges or fees seem appropriate for unpaid service delivery, they will be included in the study's final recommendations. Preparation of Report The fmal task of the study is to produce a report and PowerPoint for City Council presentation that discusses Springsted's findings and recommendations that may be considered by the City Council. A review of the report and its recommendations will be discussed with the City Council. In addition, Springsted will meet in a limited number of additional public work sessions \vith citizens, if necessary. Chy of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Scope of Work 5 3. Scope of Work Work Plan The following pages provide a descriptive outline of the proposed activities And Scheduled Activities and meetings necessary in completing the various tasks to successfully complete the cost analysis study. Springsted team members view themselves as an extension of the staff, and because of this philosophy, the work plan envisions numerous meetings with the City for information gathering, updating and reviewing purposes. This approach will ensure that information obtained and recommendations developed are in accordance with the overall objectives. The work plan is adjustable, should the City of Shakopee feel that a particular area needs additional emphasis or should additional requirements, within certain limitations, become evident during the course of the study. Task I - Background Information and Assumptions ~ Meet with City to review background information and analyze Study assumptions by reviewing: . The user fee system and charges for services currently in use . All current revenue policies, both written and implied, especially those related to establishing and adjusting user fees and charges . Historical information related to the City's user fee system and charges for serVIces . Current allocation of overhead and other indirect costs to user fees and charges . The cui-rent fiscal year budget and past year's actual expenditures, as they relate to user fees and charges for services . The City's current policy related to paying and/or reimbursing for training and continuing education for staff providing services which a charge has been established Task II -Data Collection ~ Meet with City department heads and staff: . Interview department heads and appropriate City staff determining time and resources allocated to providing overhead/administrative functions and services to other funds! entities . Interview department heads and appropriate City staff determining the time and the resources allocated in providing services: - Review current list of services being provided, which a user fee or charge has been established - Identify specific services provided, which their department contributes time or resources - Estimate the average time and resources to provide each service - Identify any training and/or continuing educational requirements for providing the service - Identify overhead and indirect costs associated with providing each serVIce Ctty of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Scope of Work 6 . Identify any additional services currently being performed that might generate new service fees, as allowed under Minnesota law . Identify revenue-producing activities that have the potential for being converted to enterprise funds . Review preliminary [mdings with appropriate staff ~ Calculate projected cost recovery ratios for proposed and current user fees, and prepare comparative analysis Task III - Data Analysis ~ Develop an indirect cost schedule for each service including . Amount of time each employee devotes . Direct salary cost for each employee . Related personnel costs for each employee (e.g., fringe benefits, vacation, sick leave costs, etc.) . Related supplies consumed in providing the service . Related training and/or continuing education costs . Related indirect administrative and overhead costs, including the total cost for each service: o Supervision and management o Buildings o Purchasing o Vehicles o Accolillting o Equipment o Reporting o Property maintenance o Payroll and investment services o Insurances o Management information systems o Any other indirect costs Task IV - Reviewing Preliminar~ Findings with Staff ~ Prepare draft report with preliminary [mdings and recommendations ~ Meet with appropriate City staff reviewing our preliminary findings related to: . Current and proposed user fees . Cost recovery ratios ~ Review and discuss the possibility of using a discounted or tiered structure for: . Non-profit organizations . Multiple user discounts . Income-based outcomes ~ Make changes identified during the preliminary review of draft report Task V - Developing Final Service Cost Model > Based on the review completed in Task IV, a final service cost model will be developed for each service, incorporating alternatives for discounted or tiered structures. C~y of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and SClVice Cost Model Scope of Work 7 Task VI - Written Documentation Preparation );> Springsted Incorporated will prepare a formal written report, documenting the project, purpose, process; recommendations developed and benchmark comparisons for distribution and public education use. Task VII - Preparing AudioNisual Presentation and Present Findings r Springstcd Incorporated will prepare an audio/visual presentation detailing the purpose, process, recommendations developed and benchmark comparisons. We will use this tool to present our findings and recommendations to the City and citizens during a public meeting, or meetings, if required. The presentation will then be turned over to the City for its continued future use as a public information tool. Task VIII - Installation and Training on Model );> A computer model in Microsoft@ Access will be developed that will enable the City to maintain their user fee and charges system on a current basis and will include any new funds created as part of this project. Key staff member responsible for maintaining the system will be trained in the use of the model. Ctty of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model ~~~~ 8 City of Shakopee Project Flow Chart Background Information and Assumptions ............................................................ . . . . j Interviews j Data Collection ..... .) . Administrative I ........ ........ t.......~........:..~~..~~~~~~~..........) ...................................................................................... . . j Calculation - ~ ..........................1 City Wide Overhead Rate j Data Analysis 0.::::::::.:.... '" ,:::.............................................................................................................................................................:...................; '. .................1 Calculation - 1 t......~~:~~.~=..~.~..~~~~~=~=:.:~.~~~.~....................J Reviewing Preliminary Findings with Staff (..~~.;~~.;~ti~~..=......................................................................................1 ................~ Overhead Rate for Internal Service/Ent Funds i Developing Final ....................... t..........................................................................................................................) Service Cost Model ................. .......................J......c~i~~i~ti.~~..=.............n.....1 j by specific fee type j . . . . . . ........................................................... Written Document Preparation Preparing AudioNisual Presentation and Installation and Training on Model City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Expectations 9 4. Expectations In order to conduct this study, the City needs to identifY someone on staff to serve as a contact person between the City and Springsted Incorporated. This person will be responsible for gathering accurate and timely information necessary for project completion. At a minimum, the following information will be needed to complete the study: User Fee Analysis Study Required Information ~ );> Salary and benefit information for all employees including, but not limited to, annual wages, benefit structure, workers' compensation rates, etc. );> Copy of the City's current user fees and charges (to be included in this study) );> Historical information related to the City's user fee system and charges for services, including actual revenues and frequencies, by fee type );> The current method of allocating overhead and other indirect costs to user fees and charges );> The City's current fiscal year budget and past year's actual expenditures );> The City's current policy related to paying and/or reimbursing for training and continuing education for staff providing services which a charge has been established );> Other relevant information City of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and SeI\Iice Cost Model Timetable 10 5. Timetable Springsted Incorporated understands the City's need for a quick turnaround. We would develop a schedule for the project as needed by the City. Should any unforeseen circumstances arise, Springsted can draw on its staff of 60+ professionals to keep the project on schedule to the greatest extent possible. The estimated time to complete the work from, the time we receive the notice to proceed and the information identified under Expectations, is 10 to 12 weeks. The following identifies the projects anticipated time-line: IDeveloping Cost ,of Services Model City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Compensation 11 6. Compensation Springsted Incorporated proposes to develop the Cost of Services Model as described in this proposal for the lump sum fee of $38,265, exclusive of any out-of-pocket expenses such as travel and copying. This amount would include up to three (3) on-site meetings and includes customer support during the warranty period. The schedule on the following page details the project hours and costs associated with each task. In the event the City would like to reduce the number of fees reviewed, Springsted would quote a reduced fee reflecting the reduction in scope. Springsted would invoice the City for work completed based on the following schedule: Com letion ofT ask II 50% __~C_C?J!!Q~~.~~.~wgf_!~?~.~II__._w___ 75% -...-...--.--.--...--....-......,... --....---.....--....----......--.--....--.-.. Com letion ofT ask IV 100% Should the City request and authorize additional work outside the scope of services described in this proposal, or additional revisions beyond those agreed upon at the discussion and review of the preliminary model, we would invoice the City at our standard hourly fees. Springsted Incorporated's hourly rates are shown in the table below: Principal/Senior Officer $195 Officer/Project Manager 165 ___n__....._......__..______...n_..._____ Professional Staff 140 Support Staff 50 Blended Rate 165 City of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Compensation 12 Task Proiect Manager Professional Staff SUDDOrt Staff Total Task I Background Information & Assumptions Internal set-up and review of historical information (collection of personnel information including but not limited to names, positions, salary, benefits, etc). 8.0 20.0 - 28.0 Initial Meetino iw/contact person) 2.0 - - 2.0 Preparation for and Kick-off Meeting Iw/department/division heads & kev staff) 8.0 4.0 - 12.0 Subtotal Hours Task I 18.0 24.0 . 42.0 Subtotal Fees for Task I $ 2,970 $ 3,360 $ - $ 6,330 Task IIA Data Collection. City Wide and Departmental Administrative Time Interview staff (department/division heads and key staff - estimate average 3/4 hour each) to determine time spent in overhead/administrative areas; services provided to other fund/entities; and services provided that could be charged for (approximately 25 employees/groups). 20.0 - - 20.0 Develop allocation of non-internal service funds (i.e.. General Government Data Processing; General Government Municipal Buildings; Public Works Garage; Public Works Motor Pool; any others; etc.) 5.0 3.0 - 8.0 Review preliminary findings with staff (city wide overhead rate and departmental administration costs) 8.0 - 8.0 Subtotal Hours Task IIA 33.0 3.0 . 36.0 Subtotal Fees for Task IIA $ 5,445 $ 420 $ - $ 5,865 Task liB Data Collection - Fee Specific Data for Time and Resources Allocated in Providing Services Interview staff (ALL staff involved with the provision of services already identified - fees & charges to be analyzed; information on service provided but NOT charged for - estimate average of 1/2 hour each fee type - approximately 40 fees) 20.0 20.0 - 40.0 Identify additional services 5.0 5.0 10.0 Review preliminarv findinos with staff 8.0 - 8.0 Subtotal Hours Task liB 33.0 25.0 - 58.0 Subtotal Fees for Task liB $ 5,445 $ 3,500 $ - $ 8,945 Task III Data Analvsis Develop User Fees Schedule with Proposed Fees (identify statutory references and maximums where applicable) 10.0 15.0 - 25.0 Subtotal Hours Task III 10.0 15.0 . 25.0 Subtotal Fees for Task III $ 1,650 $ 2,100 $ - $ 3,750 Task IV Reviewina Preliminarv Findings 8.0 3.0 - 11.0 Subtotal Fees for Task IV $ 1,320 $ 420 $ - $ 1,740 Task V DeveloDina Final Cost of Services Model 16.0 16.0 32.0 Subtotal Fees for Task V $ 2,640 $ 2,240 $ . $ 4,880 Task VI Prepare/Present Written Documentation 10.0 20.0 20.0 50.0 Subtotal Fees for Task VI $ 1,650 $ 2,800 $ 1,000 $ 5,450 Task VII Preparing Public Presentation 2.0 - 3.0 5.0 Subtotal Fees for Task VII $ 330 $ . $ 150 $ 480 Task VIII Installation and Training on Model 5.0 - - 5.0 Subtotal Fees for Task VIII $ 825 $ - $ - $ 825 Summary Labor Costs: Estimated Hours by PersonnellTotal 135.0 106.0 23.0 264.0 Estimated Cost by PersonnellTotal $ 22,275 $ 14,840 $ 1,150 $ 38,265 City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Personnel 13 7. Personnel Our staff's breadth of experience and depth of expertise are two of our most important characteristics in providing high-quality service to clients. Many of o~r staff have backgrounds in municipal and county govennnent, education, or with development firms and non-profit organizations, so they share our clients' perspectives in developing solutions. Each client draws on the talents of many members of our staff. We assign a specific client service team to ensure primary responsibility for each project. The teams are comprised of qualified individuals who are experienced in the specific challenges confronting each individual client. The teams are free to draw upon the expertise of our entire staff. J. Bruce Kimmel, Vice President and Client Representative will be the primary Springsted contact ensuring that the project meets the City's needs and expectations. Mr. Kimmel provides technical and management assistance with an emphasis in community development and other special fmancing projects. Jessie L. Hart, Vice President and Client Representative, will provide lead project management and analysis. Ms. Hart has over 15 years' experience as a finance officer with various cities. In that capacity, she was instrumental in implementing systems of internal controls, policies and procedures, as well as investment policies and strategies. She also worked for several years as an accountant and a consulting manager for local and regional CPA firms. In addition to traditional auditing and accounting services, Ms. Hart initiated many operational and organizational studies, executive searches and other consulting servIces. Nicholas R. (Nick) Dragisich, Executive Vice President and Client Representative, will be the Senior Review Officer involved in reviewing and commenting on the project. Mr. Dragisich has developed several financial tools that have been copyrighted and are used by Springsted and our clients. Mr. Dragisich is team leader for Springsted's Management Consulting Services team. He has over 20 years of local government management experience, ranging from city administrator to city engineer. He has a master's degree in business administration and is a registered professional engineer in Minnesota and Washington. Karyn Beckjorden, Management Consulting Services Analyst will provide model development and analytical support. With a degree in computer information systems, Ms. Beckjorden assists in building various computer models, in assisting clients with analytical processes relating to user fee systems, organization, classification and compensation evaluations, and in long-range planning activities. Ms. Beckjorden also assists clients in implementing effective long-range planning activities that help save time, money and efficiencies. c~y of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Personnel 14 J. Bruce Kimmel As a Client Representative, Mr. Kimmel assists governmental entities, Vice President primarily in Minnesota and Kansas in achieving their financial and management objectives. He specializes in providing guidance to clients on finance, debt issuance, and broader management issues. Mr. Kimmel also has extensive experience in the housing and economic development field, providing analytical and process management support to clients on a variety of special financing projects. He has extensive experience with public policy development, tax exempt financing, debt management, tax increment and housing finance, developer evaluation and negotiation, tax impact analysis and other related areas. Prior to joining Springsted in 1998, Mr. Kimmel was a small business liaison with the Saint Paul Department of Planning and Economic Development. At PED, he analyzed and negotiated public fmancing for business and real estate development projects, and built partnerships with community groups and lenders to promote redevelopment opportunities. Mr. Kimmel also worked as a legislative assistant for the Minnesota Senate Finance Committee, as the communications director for a congressional campaign and as a government relations assistant for the IBM Corporation in Washington, D.C. Education Harvard University, Cambridge, Massachusetts Master in Public Policy, John F. Kelmedy School of Government Emphasis in community development and real estate finance Amherst College, Amherst, Massachusetts Bachelor of Arts, magna cum laude, Political Science Certifications Certified Independent Public Finance Advisor National Development Council Economic Development Finance Professional Affiliations Economic Development Association of Minnesota National Association of Housing and Redevelopment Officials Minnesota Association of Local Housing Finance Agencies City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Personnel 15 Jessie L. Hart Ms. Hart joined Springsted in February 2002, as Vice President and Client Vice President Representative. In her role with Springsted, she will foeus on providing personalized service to local governments and assisting them in understanding and successfully implementing tools such as our "Integrated OperationaVCapital Planning Mode!." Having a background in the public sector, she brings a unique perception and awareness to address the financial, economic development and organizational issues facing today's governmental organizations. As part of Springsted's Management Consulting Services team, Jessie will provide service to clients in the area of public finance, economic development, management consulting and human resource services. Ms. Hart has over 15 years experience as a finance director with cities in Minnesota, most recently with the City of Cambridge. Her appointment as the City's first fmance director was the direct result of findings and recommendations from the Minnesota Office of the State Auditor, in response to a citizen initiated petition audit. While there, she was instrumental in the City's financial recovery through the implementation of internal control systems, policies and procedures that included planning investment policies and strategies, formulating 25-year financial and capital improvement plans and creating department operations manuals. Jessie also worked for several years as an accountant and consulting manager for local and regional CPA firms. In this capacity, she focused primarily on providing "value added services" to governmental and non-profit entities. In addition to traditional auditing and accounting services, she initiated and implemented many operational and organizational studies, executive searches and other consulting services. Ms. Hart has always been very active in professional associations that are most closely associated with her background. She is a long-standing member of both the Minnesota Government Finance Officers Association (MGFOA) and the Government Finance Officers Association (GFOA) of the United States and Canada. At the state level, she served on numerous committees, including Chair of the Annual Conference Committee and the Program Committee. She is also a member of the Economic Development Association of Minnesota (EDAM). Education Academy of Accountancy, Minneapolis, Minnesota Associate of Arts in Public Accounting Cardinal Stritch College, Minneapolis, Minnesota Coursework toward Bachelor of Science in Business Management Affiliations Government Finance Officers Association ofthe United States and Canada Minnesota Government Financing Officers Association Economic Development Associa tion of Minnesota City of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Personnel 16 Nicholas R. Dragisich As a Client Representative and a Project Manager for Springs ted, Executive Vice President Mr. Dragisich perfonns management services studies for clients. He assists clients in areas such as service delivery systems, financial feasibility, financing options, capital improvement programming, and debt management. Prior to joining Springsted, Mr. Dragisich served in three government management positions. Most recently for the City of Spokane, Washington, he served as Assistant City Manager where he managed a staff of approximately 1,000 and a budget of approximately $176 million. While in Spokane, Mr. Dragisich restmctured the Operations Division to increase efficiency and responsiveness to customers' needs. The Operations Division encompassed Capital Programs Planning! G.l.S. Engineering Services, Building Codes, Environmental Program,>, General Services, Planning, Solid Waste Collection and Recycling, Transportation, Wastewater, and Water and Hydroelectricity. He also served as City Administrator for the City of Virginia, Minnesota for nine years where he managed all City services in addition to the Virginia Regional Medical Center and the Department of Public Utilities and as Utility Engineer for 13 years. Not only does Mr. Dragisich have several years of public finance and management experience; he also has over 20 years of experience in engineering. He has served as a Project Engineer for a private firm in Northern Minnesota where he managed the design and constmction of projects for municipal and private sector clients. Education University of S1. Thomas, Minneapolis, Minnesota Master of Business Administration University of Minnesota, Minneapolis Bachelor of Science Civil Engineering Institute of Applied Management and Law Employee Labor Relations Law Course National Development Council Economic Development Professional Course Minnesota Board of Water and Soil Resources Delineation of Wetlands in Minnesota Professional International City/County Management Association American Society of Civil Engineers Registered Professional Engineer in Minnesota and Washington City of Shakopee. Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Personnel 17 Karyn Beckjorden Ms. Beckjorden joined Springsted Incorporated in October 1999 and was Management Services Analyst promoted to Analyst in January 2005. A member of the Springsted Management Consulting Services Team, Ms. Beckjorden assists clients in achieving more efTective and efficient organizations through assisting with the design of our computer models that perform valuable organization, classification and compensation studies, using Springsted's copyrighted Systematic Analysis and Factor Evaluation (SAFEā„¢) system. She builds databases and populates computer models that support clients in activities such as analyzing their user fee systems to provide more equitable and acceptable fee structures for the services they provide their communities. Ms. Beckjorden also assists clients in implementing effective long-range planning activities that help save time, money and efficiencies. Education College of St. Scholastica, St. Paul, Mimlesota Bachelor degree in Computer Information Systems Summa cum laude City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Representative Studies and Client References 18 8. Representative Studies and Client References Springsted Incorporated has been engaged to assist various cities with user fee studies. The studies were also undertaken to provide additional information that was systematically developed and documented, so that managerial and policy decisions could be made based on more complete information than had been available previously. In addition, the studies identified costs incurred for services provided by the General Fund to other various funds, and provided more revenue options diversifying the General Fund revenue base. The following is a cost analysis study listing that Springsted Incorporated has performed: City of River Falls, Wisconsin User Fee Study - March 2005 Ms. Julie Bergstrom, Finance Director 715.425.0900, Ext. 109 In March 2005, Springsted completed a User Fee Study for the City of River Falls, Wisconsin, that examined approximately 135 fee types and charges. The study was based on actual 2003 activity utilizing 2005 budget information. As a result of the User Fee Study, it was recommended that: . Ninety (90) fees and charges increased generating estimated additional revenue of $398,962 per year; . Eleven (11) fees and charges decreased or eliminated reducing estimated annual revenues by $45,872; . Charges to the current contributions from other funds implemented increasing contributions to the General Fund by $280,522; . The City consistently applies overhead when implementing new fees or charges for service; and . The City maintains the computer model that was developed during the study and periodically reviews user fees and charges, staff salary changes, City overhead changes and the initiation of any new services, continually updating and making its fee schedule current. If all the recommendations in our report were implemented by the City, they would experience a cost recovery of approximately $633,612 based on 2003 actual activity levels and 2005 budgeted costs. A computer model was developed by Springsted that is maintained and updated by the City. City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Representative Studies and Client References 19 City of Rosemount, Minnesota User Fee Study - March 2003/ongoing Mr. Jeff May, Finance Director 651.322.2031 In March 2003, Springsted completed a User Fee Study for the City of Rosemount, Mitmesota, which examined approximately 213 fee types and charges. The study was based on actual 2001 information. As a result of the User Fee Study, it was recommended that: . Ninety-eight (98) fees and charges increased generating estimated additional revenue of$157,040 per year; . Five (5) new fees and charges initiated in total creating estimated additional $4,980 of annual revenues; . Nineteen (19) fees and charges decreased reducing estimated annual revenues by $35,298; . Ten (10) fees and charges elitninated reducing estimated almual revenues by $391; . Changes to the current contributions from the Port Authority, Water Utility, Sewer Utility, Storm Water Utility and Ice Arena implemented increasing contributions to the General Fund by $418,593 in annual reimbursements; . Building permit charges and related plan check fees to be reviewed when there are changes to the prescribed methods of fee calculation in the State Uniform Building Code; . The City consistently applies overhead when implementing new fees or charges for services; and . The City maintains the computer model that was developed during the study and periodically reviews user fees and charges, staff salary changes, City overhead changes and the initiation of any new services, continually updating and making its fee schedule current. If all the recommendations in our report were implemented by the City, they would experience a cost recovery of approximately $545,186 based on 200 1 actual activity levels and costs. A computer model was developed that Springsted annually updates for year-end reporting and budgetary purposes. City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Representative Studies and Client References 20 City of Maple Grove, Minnesota User Fee Study/Overhead Calculation - June 2003/ongoing Mr. Jim Knutson, Finance Director 763.494.6321 Springsted completed the steps determining the overhead calculation for the City of Maple Grove, Minnesota, in June 2003, utilizing the fees and charges model already developed. The study was based on actual 2002 information. Springsted annually updates these calculations for year-end reporting. City of S1. Louis Park, Minnesota User Fee Study - September 2003 Ms. Jean McGann, Director of Finance 952.924.2511 Springsted completed a User Fee Study for the City ofSt Louis Park, Minnesota in September 2003 (performed in two phases), that examined approximately 36 construction and development fee types and charges. The study was based on actual 2002 information. As a result of the User Fee Study, it was recommended that: . Twenty-nine (29) fees and charges increased generating estimated additional revenue of $755,867 per year; . Four (4) fee types and charges decreased reducing estimated annual revenues by $81,241 ; . 'Three (3) fees and charges remain unchanged, based on the manner in which the basis for each fee is to be calculated; . Changes to the current contributions from the Cable Television Fund, Community Development Block Grant Fund, Housing Rehabilitation Fund, Municipal Service Center Fund, Sanitary Sewer Utility Fund and the Water Utility Fund implemented increasing contributions to the General Fund by $388,249; . Current contribution changes from the Credit Union, Economic Development Authority and Housing Authority implemented decreasing contributions to the General Fund by $20,450; . The City consistently applies and overhead when implementing new fees or charges for services; and . The City maintains the computer model that was developed during the study and periodically reviews user fees and charges, staff salary changes, City overhead changes and the initiation of any new services, continually updating and making its fee schedule current If all the recommendations in our report were implemented by the City, they would experience a cost recover of approximately $1,042,424 based on 2002 actual activity levels and costs. A computer model was developed by Springsted that is maintained and updated by the City. City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Representative Studies and Client References 21 City of Richfield, Minnesota User Fee Study - October 2003 Mr. Chris Regis, Finance Manager 612.861.9723 In October 2003, Springsted completed a User Fee Study for the City of Richfield, Minnesota, that examined approximately 227 construction and development fee types and charges. The study was based on actual 2002 information. As a result of the User Fee Study, it was recommended that: . One hundred forty-seven (147) fees and charges increased generating estimated additional revenue of$194,001 per year; . Twelve (12) fees and charges decreased reducing estimated annual revenues by $40,862; . Current contribution changes from other funds be implemented, increasing contributions to the General Fund by $343,253; . The City consistently applies and overhead when implementing new fees or charges for services; and . The City maintains the computer model that was developed during the study and periodically reviews user fees and charges, staff salary changes, City overhead changes and the initiation of any new services, continually updating and making its fee schedule current. If all the recommendations in our report were implemented by the City, they would experience a cost recovery of approximately $496,392 based on 2002 actual activity levels and costs. A user fee model was developed and is updated by the City. City of Burnsville, Minnesota User Fee Study/Benchmarking - 1997 Mr. Greg Konat, Finance Manager 952.895.4900 Springsted performed a benchmarking analysis for the City of Burnsville, Milmesota in 1997 that examined approximately 170 fees and charges and compared them to several cities in the twin cities metropolitan area. This study did not involve an analysis of the direct and indirect costs associated with each fee type. As a result ofthe analysis, it was recommended that: . In most cases Bumsville user fees are comparable to the selected cities used in the study; . Twenty-seven (27) user fees and charges were lower in Burnsville than selected comparison cities average; . Burnsville did not charge for nineteen (19) services included in many comparison cities fee schedules. City of Shakopee, Minnesota. proposal to Provide a Rate and Fee Analysis and Service Cost Model Fees Included in Analysis 22 9. Fees Included in Analysis The City of Shakopee provided the fees they wished to have reviewed during this study. It should be noted that several ofthe fees the City provided are "demand" or "impact" fees, which require a different type of analysis than this study methodology provides for, therefore, the following is the list ofrates and fees that are anticipated to be reviewed during this study: Building Inspections: . Building Permit * . Plumbing Permit * . Mechanical Permit * . Electrical Permit * . Re-inspection Fee . Fire Inspection Fee . Burning Permit . Plan Review Fee * * includes all classifications review, including commercial, industrial, institutional and residential. Planning: . Concept Review by Planning Commission . Major Subdivision - Pre-application Meeting Fee - Preliminary Plat - Final Plat - Preliminary and Final Plat - Concurrent - Title Review Fee . Minor Subdivision - Lot DivisionlReassembly - Registered Land Survey . Vacations - Public Easements - Rights of Way . Land Use Administration _ Appeal to Board of Adjustment & Appeals or City Council - Variances 0 Single Family o Other - Conditional User Permit - Seasonal Sales . Planned Unit Development . Environmental Review . Zoning Amendments . Public Notices Ctty of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Seruice Cost Model Fees Included in Analysis 23 Engineering: . Private Development . Streets & Utilities ** . Watermain ** . Grading Fee - Miscellaneous Engineering Work - Building Permit/Grade Check - Right-of-Way Permits - Wetland Conservation Fees ** ** will be excluded if "demand" or "impact" based City of Shakopee, Minnesota. Proposal to Provide a Rate and Fee Analysis and Service Cost Model Page 1 of 1 Eileen Klimek From: Jessica Adamietz Sent: Tuesday, August 02, 2005 1 :20 PM To: Eileen Klimek Subject: school car Dale just stopped in. 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